BOTTEGA VENETA Client Advisor - VM Ambassador

Job description

Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

We are currently seeking a Client Advisor – VM Ambassador as part of our dynamic team in our Roma Condotti Store.

SALES PERFORMANCE

·  Finalizes sales targets achievements in line with Company strategy
·  Efficiently manages time to accomplish the tasks assigned
·  Represents Bottega Veneta brand image

CLIENT EXPERIENCE

·  Creates an engaging and emotional client experience offering the best-in-class service, in line with Bottega Veneta Client Journey
·  Collects and updates client information to ensure an efficient use of CRM
·  Embraces the clienteling culture of building strong and long-term relationship with clients

STYLING

·  Understands luxury, the collections and fashion trends
·  Works on silhouettes, brings alternative items to get clients to discover more about the collection
·  With the creative vision in mind, confidently advices clients as to how they can style the pieces

STORE OPERATIONS

·  Keeps the stock tidy, knows and monitors stock deliveries and availabilities, communicates in a timely manner out-of-stock merchandise and any other useful information
·  Knows and applies company policies, procedures and guidelines

VM ACTIVITIES

·  Provides store setup support and cooperates with HQ VM during the store setup / windows special installations.
·  Regularly checks the store setup and guarantees the VM guidelines are respected
·  During the morning briefing, updates the colleagues about any VM changes.
·  Fills in the specific monthly VM report to be sent to HQ VM at the end of each month.

Who you are:

·  Fluency in English and Italian is mandatory
·  At least 3 years of previous experience in Fashion & Luxury contexts, preferably in with Visual Merchandising focus
·  Excellent client service attitude as well as communication and emphatic skills                  
·  Good team player that works in partnership with in-store colleagues and HQ VM team
·  Capacity to work in a fast moving and dynamic environment and able to build a strong and diversified client portfolio
·  Ability to share the VM inputs and make sure that all the team respect/understand them.
·  Attention to details and aims to achieve the highest quality standards.

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. 

·  Full time
·  Europe
·  Italy