BALENCIAGA Sales & Client Advisor

Job description

Significantly contributes to the store sales, by providing Balenciaga signature to all internal and external clients, supporting the management team and representing Balenciaga brand and image. He/she embodies Balenciaga behaviors and engage clients.

Job Summary/Purposes:   
Significantly contributes to the store sales, by providing Balenciaga signature to all internal and external clients, supporting the management team and representing Balenciaga brand and image.

He/she embodies Balenciaga behaviors and engage clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

A BUSINESS DEVELOPER

· 
Maximize sales and provide excellent client and after-sales service

· 
Achieve sales targets, quantitative and qualitative goals and KPIs

· 
Closely work with stock team to ensure product rotation

· 
Provide high quality relevant feedbacks regarding and requested report to the Management

· 
Deal with and report all delicate situations regarding client complaints to the Department Manager and/or consistently Associate Store Director

· 
Keep inform on market, fashion trends and business environment by regularly mystery shop local competitors

A TEAM PLAYER

· 
Participate in maintaining a positive work environment

· 
Consistently provide the highest level of professionalism and expertise in all behaviors including communication and teamwork

· 
Work with all internal and external stakeholders, with a service-oriented, collaborative, available and versatile approach

· 
Facilitate teamwork in all situations by assisting colleagues in order to provide client experience and achieve goals

· 
Participate in achieving sustainability goals

A BRAND PROMOTER (CLIENTS)

· 
Behave in compliance with the standards of Balenciaga services, image and values

· 
Promote the brand’s culture internally and externally and guarantee excellent client experience

· 
Inspire clients by embodying the Balenciaga Universe

· 
Ensure seamless Omnichannel Client journeys

· 
Present Balenciaga universe and signature, by giving details on collections and inspirations with a storytelling approach, when needed

· 
Give tailor-made advice, listening clients’ expectations and answering requests

· 
Ensure that the image of the Store is in line with corporate standards

· 
Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard

· 
Execute product presentation guidelines

· 
Actively develop new clients and consistently strengthen existing client relationships

· 
Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values

· 
Create and update client portfolio consistently on Luce app

· 
Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance

· 
Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments

· 
Ensure that the image of the Store is in line with corporate standards

· 
Maintain organization, grooming and appearance of all areas respecting the Visual Merchandising Standard

· 
Execute product presentation guidelines

· 
Actively develop new clients and consistently strengthen existing client relationships

· 
Ensure client satisfaction by constantly providing the standards of Balenciaga services, image and values

· 
Create and update client portfolio consistently on Luce app

· 
Engage the clients by building authentic and long-term relationships, from the welcoming step to after-sales assistance

· 
Follow the guidelines provided by HQs regarding the Client journeys and loyalty program, including welcome and treatments

A PROCESS SUPPORTER

· 
Support the Management in all the store processes compliance and follow-up

· 
Process client transactions at the cash desk (in-store and distant sales)

· 
Promote and execute omnichannel services in store

· 
Receive and process store deliveries

· 
Prepare and organize deliveries and shipments to clients

· 
Execute and follow up of all processes related to Retail Excellence (front, back of house and team)

· 
Contribute to front and back of house operations (stock control and inventories)

· 
Challenge current processes to ensure efficiency and effectiveness in your department

· 
Adhere, keep informed and follow-up on all processes and guidelines

QUALIFICATIONS

· 
Diploma and above in any discipline with 1 - 3 years relevant experience

· 
Excellent communication and interpersonal skills

· 
Adaptable, multi-tasking, self-motivated, and open-minded team player

· 
Strong sense of responsibility and team spirit

· 
Ability to work under pressure in a fast-paced environment

· 
High sensitivity to clients’ experiences and loyalty

· 
Product and Fashion sensitivity with good knowledge of fashion trend

· 
Good command of both spoken and written English

· 
Good PC skills such as MS Office and other digital tools

·  Full time
·  Asie
·  Macau SAR