Assistant Store Manager - London Harrods

Job description

ROLE MISSION

The Assistant Store Manager supports the Store Manager in the Store organization and development. Being constantly on the sales floor, he/she makes sure that the Store staff acts consistently with Retail Excellence guidelines, to reach qualitative and quantitative objectives and to provide a unique customer experience.

KEY ACCOUNTABILITIES

Assisting the Store staff, observing and monitoring their behaviour, giving daily feedback and coaching them according to Retail Excellence guidelines

Supporting Store Manager in assessing and improving individual performance and in identifying and developing talents

Being a point of reference for the team, fostering teamwork, facilitating new comers induction, sharing information and practices, timely solving possible issues

Following up on clienteling processes, making sure that qualitative and consistent customer service is delivered and leveraging all clienteling tools (client book, daily metrics...)

Analysing sales report and KPIs with the Store Manager collaborate in action plans definition, execution and follow up

Being aware of what is going on in the Store and ensuring that layout and personal grooming are aligned with Brioni standards

Guaranteeing constant and balanced coverage of the floor and appropriate zoning, efficiently plan and organize activities and distribute responsibilities, delegate and monitor results

Optimizing and monitoring all daily Store-related activities: stock organization, Store maintenance, Visual Merchandising (optimizing cost, resources and time)

Desired profile

Qualifications :

KEY REQUIREMENTS

Bachelor Degree

At least 5 years in Retail position in luxury boutiques

People management experience

Knowledge of high-end fashion field and current fashion trends

Fluent in English

A second language is a plus

Customer Orientation

Coaching & Development

Planning and Organization

Drive

Flexibility