ALEXANDER MCQUEEN Client Advisor

Job description

Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Retail Selling: Represents the brand to clients. Guides them at every stage of the buying journey. Provides support on styles, product characteristics and trends. Sub-Job Family Description - Sales Assistant: Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.

Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.

At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:

·  Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
·  Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
·  Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
·  Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others. 

您的职责

·  问候、倾听和挖掘顾客的需求，提供卓越的客户体验
·  能提供客户时尚趋势和奢侈品市场的发展，展示出对时尚和奢侈品行业的热情
·  与团队成员进行开诚布公和建设性的沟通，采取协作方式，并在需要时提出有效的解决方案
·  根据 AMQ 视觉标准为产品的视觉展示做出贡献
·  确保商店功能维护和销售楼层的整洁水平符合公司政策要求
·  遵循公司的梳理，相应地遵循 AMQ 标准和政策
·  超越个人销售目标，并最大限度地提高自己的销售业绩，为整个商店的成功做出贡献
·  利用商店中提供的所有产品类别，积极把握所有交叉销售的机会
·  在 CRM 和数字工具的支持下维护和发展客户关系，提高客户忠诚度
·  不断学习有关产品知识、销售技巧、客户服务技能以及公司政策和程序
·  遵守公司关于运营指南和库存程序的程序，确保现金、货品、物流在符合公司政策和程序下得到积极执行

任职资格

1～2年相关奢侈品牌工作经验，具备奢侈品相关经验和知识储备 能够推动并超越个人和店铺的 KPI 具备卓越的商业意识，团队合作精神，较强的口头和书面沟通能力 较强的销售技巧和克服异议的能力 以客户为中心的服务思想和具备企业家精神 能适应快节奏的工作环境

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

·  Full time
·  Asie
·  Mainland China