ALEXANDER McQUEEN Client Advisor

Job description

Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision. At Alexander McQueen, we live and breathe a culture defined by our key Behaviours: • Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed. • Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals. • Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally. • Kindness – We believe kindness is integral to everything we do; this means demonstrating compassion and empathy towards others.

Your Opportunity:

Alexander McQueen is looking for an exceptional Full-Time CLIENT ADVISOR to join the team of Torino Rinascente.

How you will contribute:

·  Develop and maintain strong product knowledge and provide excellent customer service;
·  Understand current products, trends and collections and ensure that customers are informed and aware;
·  Replenish stock and maintain high standards of merchandise and product presentation;
·  Handle customer complaints, seek assistance where necessary, ensure issues are resolved to the satisfaction of the customer and the company;
·  Keep up to date with customer requirements and operating procedures;
·  Be aware of daily sales targets and performance against them. Use appropriate sales techniques to ensure they are met;
·  Open & close the Store according to the needs of the business, in line with Company security rules;
·  Ensure personal appearance and presentation is strictly in line with company standards;
·  Adhere to Security and Health & Safety regulations.

Your Skills and Experience:

·  You will be able to demonstrate the desired Alexander McQueen behaviours;
·  Previous experience in a similar role;
·  Fluent in English and Italian;
·  Ability to adapt to frequent change and a high pressure environment;
·  Ability to initiate contact and communication;
·  Motivated by being a team player with a common goal;
·  Excellent Communication and interpersonal Skills with the ability to build and maintain relationships

This is a fantastic opportunity to become part of a dynamic team with a visionary brand that offers possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. 

Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

·  Full time
·  Europe
·  Italy