Revenue Protection Supervisor - UAE National

Job description

Revenue Protection Supervisor - UAE National

Date: Nov 8, 2024

Location: 

Dubaï, AE, 114190
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Brand: KEOLIS

Contract Type: Permanent contract

The purpose of this position is to lead a team of Ticket Inspectors to provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.

MAIN RESPONSIBILITIES:

·  Oversee, manage & lead the ticket Inspectors and be responsible of all the activities of Revenue Protection within his section and provide effective revenue protection on the system and a visible deterrent to fare evasion and other offences on the system.
·  Responsible of Database Maintenance: Keeping track of all the fines issued, paid and unpaid by both ticket inspectors and security supervisors on daily basis.
·  Responsible for producing the following reports:
·  Daily reports.
·  Daily Fine Database update Operations Director Head of Revenue Protection Revenue Protection Supervisor Revenue Protection Officer Ticket Controller Ticket Inspector.
·  Daily Revenue protection report (Cumulative fine, Violations, paid and unpaid fines).
·  Weekly/Monthly Revenue protection report.
·  Weekly/Monthly Security supervisor report.
·  Weekly/Monthly Fine Analysis report.
·  Weekly/Monthly Ticket Inspector report.
·  Provide the very best in customer service and information.
·  Perform shift and emergency duties when required.
·  Perform and carry out other duties as instructed / directed by the Security & Revenue Protection Manager.
·  Design ticket inspection pattern and deploy ticket inspectors accordingly. 
·  Provide regular training and assessment of Ticket Inspectors. 
·  Assist and advise Revenue Protection Manger for strategies and new plans for the section.
·  Perform and carry out other duties as instructed / directed by the Revenue Protection Manager.

 

KEY SKILLS

·  A mature, proactive and responsible approach to work with initiative and problem solving capability.
·  Ability to liaise in a professional and persuasive manner with staff at all levels in the organisation.
·  Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
·  Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
·  Abilities to work unsupervised, self motivated and customer focused.
·  Good literacy and numeracy skills required for the role.

 

EXPERIENCES

·  A minimum of 2 year, preferably 3 years, of work experience as a revenue protection officer, ticket inspector in public transports or equivalent public transport environment.
·  At least 1 year of supervisory and management experience in leading a team of ticket inspectors to counter fare evasion and to investigate transport offences or equivalent any other public transport.

 

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