Revenue Protection Officer

Job description

Revenue Protection Officer

Date: Jan 8, 2025

Location: 

Dubaï, AE, 114190
#job-location.job-location-inline { display: inline; }

Brand: KEOLIS

Contract Type: Permanent contract

The purpose of this position is to provide administrative support to the Revenue Protection Department and collate the required revenue reports for Dubai Metro and Tram.

MAIN RESPONSIBILITIES

·  The Revenue Protection officer will be responsible for providing administrative and clerical support within Revenue Protection Department.
·  Responsible in scheduling meetings, taking minutes of the meeting and ensure that action register is always updated.
·  Responsible for collating the following reports:  
·  Daily reports.
·  Daily Fine Data Base.
·  Daily Revenue protection (cumulative fine, violations, paid and unpaid fines).
·  Weekly/Monthly Revenue protection report.
·  Weekly/Monthly Fine Analysis report.
·  Weekly/Monthly Ticket Inspector Report
·  *The above reports will be submitted to Revenue Protection Supervisor.
·  Monthly updates for Sickness and absence report.
·  Monthly updates for Business Expenses report.
·  Monthly updates for Mobile report

*The above reports will be submitted to the Operations Coordinator as part of the Monthly updates from Revenue Protection Department to the Operations Director.

·  Coordinate with other Operations Section Coordinators and Administrators and keep track of Revenue Protection staff records including contact details and emergency contact details.
·  Responsible for monitoring attendance, overtime, leaves (annual, sick and etc.) and ensure that MyHR and Operations Tracker is updated.
·  Create and maintain an efficient filing system.
·  Co-ordinate with all concerned parties to ensure an efficient level of general office support activities – e.g. filing, diary keeping, stationery, meeting rooms management, procurement requisitions.
·  To perform as My HR super user, provides support and act as first point of contact of employees in relation to the use of My HR Employee Self Service.
·  To perform as SAP super user:
·  Raising purchase orders.
·  Generate Accrual reports.
·  Process reimbursement via BER.
·  Coordinates company events including team building, away day, annual event, briefings/presentations to make sure it runs smoothly and successfully; managing details like programme, location, selecting menus, accommodation and transportation.
·  Maintain soft copies of standard templates and formats to facilitate consistent and efficient documentation.
·  Assist the Revenue Protection Department in complying with documentary requirements, process requests by acquiring proper signature and submit relevant parties.
·  Assist Revenue Protection department in coordinating a smooth office transfers and complying with the documentary requirement.
·  Perform and carry out duties as instructed / directed by Revenue Protection Manager and Supervisor.
·  Ensure compliance with the Keolis-MHI Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
·  Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Keolis-MHI non-disclosure policy.
·  To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Keolis-MHI organisational HSE responsibilities.
·  Ensure compliance with all training requirements of Keolis-MHI and ensure adherence to these requirements at all times whilst in employment.
·  Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.

 

KEY SKILLS

·  Knowledgeable is Microsoft Office particularly in Word, Excel, Power point and Visio and ability to learn new software based applications.
·  Excellent communication and influencing skills.
·  Excellent level of English comprehension, spoken and writing skills and in numeracy skills required to take minutes, prepare, edit, proof read letters, reports, etc.
·  Highly organised and methodical in approach to work.
·  Motivated and flexible to work in a time-sensitive environment to respond quickly and effectively to unanticipated high workloads, events and emergencies.
·  With a Revenue protection experience is an advantage.
·  A dynamic, high energy individual who can support several groups/sections within a department.
·  A mature and responsible approach to work and use initiative to solve problems and be able to liaise in a professional and persuasive manner with staff at all levels in the organisation.
·  Strong organisational skills, detail oriented, and the ability to handle multiple priorities.
·  Ability to maintain confidentiality in handling highly sensitive, confidential and non-routine information.

 

EXPERIENCES

·  A minimum of 3 years, preferably 5 years of experience as an Administrator.

 

 

EDUCATIONAL AND PROFESSIONAL QUALIFICATIONS

·  Ideally a Degree holder or high diploma of post-secondary education in a related discipline.

Job Segment: Revenue, Administrative Assistant, Clerical, ERP, Inspector, Finance, Administrative, Quality, Technology