Retail Coordinator

Job description

Retail Coordinator

Date: Mar 24, 2026

Location: 

Dubaï, AE, 114190
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Brand: KEOLIS

Contract Type: Permanent contract

The role contributes to the effective functioning of the Joint Commercial Unit (JCU) by assisting with day-to-day retail coordination, access management, documentation, and stakeholder communication in line with approved procedures and safety requirements.

 

 

MAIN RESPONSIBILITIES:

Strategic & Governance Support

·  Support day-to-day retail coordination activities across the railway network in accordance with established procedures.
·  Assist in managing retailer access requests, inductions, and safety permit applications in coordination with Operations and Safety teams.
·  Maintain accurate records, logs, and documentation related to retailer activities, access approvals, and correspondence.
·  Support station site visits for retailers and prospective tenants, including preparation of documentation and briefings.
·  Update and maintain retail databases, handbooks, and operational records.

Financial & Commercial Support

·  Actively assist the client for letting retail space on Dubai Metro per the Service Agreement with RTA.
·  Support retail team to meet committed obligations, enhance retailer activities, and boost retail revenue.
·  Support day-to-day retail coordination activities linked to retail space utilisation and tenant operations.
·  Assist in monitoring retail unit status, fit-out progress, and operational readiness.
·  Support administrative aspects of retail agreements, permits, and commercial correspondence.
·  Assist in preparing routine reports related to retail performance and activities.

Stakeholder & Customer Management

·  Act as a coordination point for routine retailer operational queries.
·  Liaise with internal departments (Station Operations, Engineering & Maintenance, Projects, Safety) to facilitate retailer access and support.
·  Support effective communication between retailers, RTA representatives, and internal stakeholders.
·  Assist in managing retailer feedback, complaints, and operational issues, escalating non-routine matters where required.

 

Operational Responsibilities

·  Attend meetings on retail project issues with RTA and Keolis MHI internal stakeholders.
·  Coordinate retailer access, inductions, and safety permit requirements in line with railway procedures.
·  Arrange and support station site visits for retailers and prospective tenants.
·  Maintain and update operational records, access logs, fault logs, and retailer databases.
·  Support coordination of retail fit-out and maintenance activities to minimise operational impact.
·  Share operational and safety-related information with retailers to ensure compliance.

 

Capability & People 

·  Demonstrate accountability for assigned responsibilities and deliverables.
·  Develop a working understanding of railway operations, safety requirements, and retail procedures.
·  Manage routine tasks with limited supervision, escalating issues appropriately.
·  Support a collaborative, professional, and safety-focused working environment.

 

 

 

KEY SKILLS

Technical Competencies

·  Understanding of governance, partnership working, and regulated operational environments.
·  Knowledge of retail operations, commercial leasing, fit-out coordination, or similar activities.
·  Familiarity with procurement processes, contracts administration, invoicing, and commercial coordination.
·  Strong organizational, reporting, and time-management skills.

 

Behavioural Competencies

·  Strategic Thinking : Make decisions aligned with long-term Company goals, demonstrating creativity, innovation, and effective teamwork.
·  Communication : Exhibit strong communication, interpersonal, leadership, and negotiation skills. Clearly and effectively communicate with internal and external stakeholders, building trust and representing the corporation confidently. 
·  Decision Making : Showcase problem-solving ability with a robust analytical mindset. Make timely and informed decisions, considering risks and benefits, and manage priorities with flexibility.
·  Teamwork : Establish trust, motivate colleagues, and work effectively with executives and managers at all levels, demonstrating a proactive attitude.
·  Ethical Behaviour : Conduct business with integrity, transparency, and ethical standards, serving as a role model for ethical behaviour.

 

 

 

 

Education

·  Ideally a degree holder or high diploma of post-secondary education in a business, management administration or any related discipline.

 

Experience

·  Minimum 3 years’ experience inretail leasing, tenant coordination, fit-out supervision, or commercial operations.
·  Experience working in structured or regulated environments (e.g. transport, malls, infrastructure, large public venues).

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