Lead Assessor

Job description

Lead Assessor

Date: Nov 13, 2025

Location: 

Dubaï, AE, 114190
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Brand: KEOLIS

Contract Type: Permanent contract

Coordinate and manage assessments that ensure competency levels for the Passenger Services Department are up-to-date by managing all Competency Management System (CMS) assessments, reports, and feedback. This role will take immediate action for any CMS related issues.

MAIN RESPONSIBILITIES

·  Ensure that the Stations team (made up of roles under the Passenger Services Manager) maintains the required level of competency to deliver a safe Metro environment.
·  Provide effective communications and information with internal and external parties in an efficient and timely manner.
·  Prepare the CMS Monthly Summary Report, to be submitted to the Training and Competency Department.
·  Prepare CMS weekly detailed report, to be submitted to Passenger Services Manager.
·  Update and keep assessment record through CMS online data base and location plan.
·  Assist Station Masters, Assessors and other roles to complete assessments when necessary.
·  Liaise with Training & Competence Internal Verifiers to ensure that CMS Assessments are up to date and properly documented.
·  Take action for Non Conformance related to the CMS.
·  Attend Test Case Live exercise to ensure that all employees actions are in line with updated Work Instructions.
·  Established and prepare regular CMS Moderation Meeting to ensure that Station Masters / Assessors have common understanding with regards to CMS updates.
·  Perform Train Emergency Evacuation, where applicable.
·  Assist the Passenger Services Manager in providing feedback and updating the work instructions.
·  Conduct internal CMS audit to ensure proper documentations and assessments are conducted on time.
·  Liaise with the Passenger Services Manager and Rostering team for any roster arrangement/ amendment for staff to ensure that assessment will be done on time.
·  Coordinate with Training and Competency department for any training, refresher and other concerns related to staff competency.
·  Manage annual budget relating to staff competency and knowledge.
·  Ensure the retention of staff knowledge through various projects.
·  Responsible for dealing with Operational and Training enhancements for the Passenger Services Department.
·  Interface with transportation interface (Dubai Tram).
·  Review updated work instructions and recommend changes if necessary.
·  Ensure that all members of the team are regularly reminded that the CMS is everyone’s responsibility.
·  Support station duties if required.
·  Assist stations during special events and emergency situations.
·  Provide feedback regarding staff performance.
·  Perform and carry out other duties as instructed / directed by the Passenger Services Manager, Deputy Head of Passenger Services.

 

KNOWLEDGE REQUIRED 

·  Thorough understanding of station operations and associated activities.

 

KEY SKILLS  

·  A mature, proactive and responsible approach to work with initiative and problem solving capability.
·  Ability to liaise in a professional and persuasive manner with staff at all levels in the organization.
·  Good communication skills and the ability to manage multiple tasks efficiently and work.
·  Productively in a fast-paced, team-oriented environment.
·  Good literacy and numeracy skills required for the role.
·  Ability to understand complex systems and possess good IT skills.
·  Strong organisational skills, detail oriented, and the ability to handle multiple priorities.

 

EXPERIANCE

·  Must have 6 months prior experience working as a Station Master within Keolis-MHI Dubai Metro.
·  Qualified Assessor and Key Instructor in all safety critical and non-safety critical tasks within Station Operations.

 

EDUCATIONAL QUALIFCATION

·  Ideally a degree holder or higher diploma of post-secondary education in a related discipline.

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