Customer Service Advisor - Kantar Worldpanel

Job description

Do you enjoy talking to people? Have a flare and interest for technology? Building rapport and finding solutions? Do you have a fun outgoing personality? If you can answer yes to any of the above you could be just who we are looking for.

At Kantar Worldpanel our business is consumers and shoppers. We are the world’s leading provider of research solutions from consumer panels. We know more than anyone about shoppers’ purchase and usage behaviour and with a panel of 30,000 UK households we provide insight and advanced analytics like no one else.

Major retailers, manufacturers and city clients know how valuable our knowledge can be - because we’ve already helped hundreds of them to better understand their shoppers’ needs and grow their business.

So if you want to be part of a successful and energetic team and have a personality that shouts enthusiasm then why not come and join us.

Job Title: Panel Advisor (Customer Service Advisor)

Department: Panel Communications

Location: West London, Hanger Lane

Working Hours: 1pm - 9pm

Job Purpose

Our clients demand the highest quality and fasted data delivery, and as a Panel Advisor you will provide day-to-day support, maintain compliance and ensure total panel member satisfaction and optimum panel retention.

Main Responsibilities

• Delivering consistently high standards of service to our panel member’s via telephone and email
• Assisting them in technical issues that arise from providing data from their PC and/or mobile devices
• Retain, relay and explain key details of a number of consumer and media panels run by us
• Develop strong relationships across our teams to provide support and insight

Person Specification

• Excellent written and verbal communication
• Solve problems through clear comprehension
• Bring a point of view to the table
• Want to 'make a difference’
• Have a drive to succeed and develop
• A curious nature
• Energised, confident, with an aptitude to build rapport
• Attention to detail and high level of accuracy
• Comfortable working with spreadsheets and competent using Excel

We only recruit exceptional talent, individuals who are inquisitive, creative, passionate and driven for commercial success. We reward that talent by continuously investing in our people, including excellent training programmes that nurture and support, a great working environment and comprehensive flexible benefits package. And you don’t need to take our word for it - 2015 has, again, seen Kantar Worldpanel listed as one of The Sunday Times 100 Best Companies to Work For.

Kantar Worldpanel is an equal opportunities employer - Amazing Company and benefits!