Foreign Exchange Cashier - Kanoo Travel Ltd - Coventry

Job description

A fantastic opportunity has come about to join our established and innovative Travel and Foreign Exchange Company!

We are seeking an enthusiastic Foreign Exchange Cashier with a can do attitude.

Position Summary

To deliver a quality foreign exchange service, maximising the profitability to Kanoo Foreign Exchange whilst meeting and exceeding customer needs and maintaining and adhering to company compliance, controls and procedures.

Principal Accountabilities

Customer Service (40%)

To provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations
To build a rapport with customers to maximise repeat business
To listen to the needs of the customer and promote Kanoo products and services at every opportunity
Competently complete minimum of 30 minutes unsupervised manual trading
Ability to cross sell products including phonecards and insurance

Compliance (30%)

To operate a till with no discrepancies
To follow Kanoo company and compliance procedures
To operate within the required individual transaction limit
Reconcile and process POS Slips
Update daily exchange rates

Business Development (10%)

To obtain business leads from clients
To maximise revenues from existing client base
To meet and exceed personal and team targets

Profit (10%)

To operate efficiently and accurately a foreign exchange till
To count efficiently and accurately large amounts of money
To calculate and understand exchange rates
To participate in and encourage generating new ideas for maximising revenues

Team Work (5%)

To demonstrate full commitment in achieving personal goals and the goals of the team and organisation
To work as a team player and be flexible to the demands of the business
To be punctual and presentable
To be professional in all business dealings

Knowledge (5%)

Knowledge of foreign currencies
Good customer service practice
Commercial Awareness

About Us:

Kanoo Travel operates under franchise from American Express. In 2007 Kanoo acquired full ownership of 12 Foreign Exchange Bureaux, 10 in the UK and 2 in France, together with 18 American Express Consumer Travel Locations.

The Kanoo Group is one of the largest independent, family owned group of companies in the Middle East.

Kanoo has operated extensively for more than 100 years in the Gulf. The Kanoo group is a diversified business conglomerate with business activities across the worlds most dynamic industries such as travel, holidays, machinery, commercial, shipping, oil and gas.