111 Call Handler

Job description

A local organisation within Bicester is looking to expand their team to provide the most valuable of support to the general members of the public.

You will be working in a target driven environment handling calls regarding possible urgent and emergency situations. With full training you will be required to use bespoke computer programmes to provide the caller with an appropriate response to their healthcare need within an identified timeframe. Within this challenging role- you will never know what you could be dealing with next.

In order to succeed you should have-

• Good communication and telephone manner

• Ability to work under pressure

• Good organisational skills

• Willingness to learn new skills

This is a role for an individual who is looking to make a difference to people. With their fantastic training and support, you will learn to be the first point of contact for callers and to help with their health needs. This role is offering both full and part time hours with various shift patterns.

The contact centre is open at all hours and with this comes working various unsociable shifts covering weekends, nights and evenings however a 25% shift allowance is applied when you go permanent

Please note that in order to be considered for this role you will need to commit to a full time 6 week call handling and software course. You will be required to provide satisfactory references that cover the last 3 years of employment and will be required to undertake a DBS (previously CRB)

This is a temporary to permanent opportunity.