Payroll Manager, Business Specialist

Job description

Job Description

Requisition ID: 5687190128

Johnson & Johnson Family of Companies is currently recruiting for a Manager - North America Global Services – Payroll Business Specialist within the Johnson & Johnson Global Services organization. This position will be located in Tampa, FL.

Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

The Payroll Business Specialists Manager will report directly to the Sr. Manager, Global Services, Payroll Operations.

This individual is responsible for the management and delivery of Payroll operations, within a service center, supporting 40k+ US and Puerto Rico employees specific to our business partners and special projects. Assures operations and deliverables meet or exceed organizational objectives. Provides Payroll guidance, and direction as appropriate within the service center Payroll function. Responsible for the management, development, communication and continuous improvement of processes for Payroll Services.

The primary roles and responsibilities include the management of Payroll service delivery for North America within Global Services:

·  Responsible for all reconciliations related to the processing of Compensation and Equity, Benefits, Leaves, Savings Plans interface files and payment requests.
·  Provide guidance and support for processing of Compensation, Savings Plan, Benefits and Leaves interface files and payment requests.
·  Implements and maintains operational procedures to support payroll processing and reconciliations.
·  Responsible for the compliant management of overpayments and fulfillment processes including claims, repayments and reporting
·  Assures operations and deliverables meet or exceed organizational objectives.
·  Responsible for the management, development, communication and continuous improvement of processes for Payroll Operations activity.
·  Support payroll activity related to mergers & acquisitions.
·  Create and use metrics to drive performance, identify trends and process improvements, as well as, escalate issues as appropriate with proposed solutions.
·  Identify, plan and initiate process improvement initiatives.
·  Responsible for the development of internal and external communications for payroll related matters.
·  Manage reconciliation and control reports, including gross payroll, tax deductions, benefit deductions, etc.
·  Provide input into strategy planning sessions, participate in decision-making from a practicality and implementation perspective.
·  Support the development and execution of the SOX Program (404).
·  Support internal, external and government audits.
·  Liaise with Operating Companies to discuss escalated issues, policies, procedures and review service quality and metrics, make recommended adjustments as necessary.
·  Maintain and enhance Payroll Service Center team performance to improve effectiveness and efficiency and support strategic direction.
·  Develops, coaches and mentors a high performance motivated team.
·  Sets annual goals and develop effective career development plans.
·  Effectively manage employee performance using established company tools/methodology. Provide input into recommend compensation, recognition, transfer, promotion, or other personnel decisions. Assure that company policies and practices are followed, and set an example for team members
·  Recruit and hire staff as appropriate.
·  Perform other duties as assigned

Desired profile

Qualifications

·  Bachelor's Degree is required.
·  Certified Payroll Professional (CPP) or other designation is strongly preferred.
·  6 years of progressive payroll tax experience for a large multi-state company is required.
·  3 years of Managerial / Supervisory experience required
·  Ability to process complex information and quickly identify innovative solutions that meet both internal and business partner requirements is required.
·  Experience with an ERP system is required (Payroll modules of SAP preferred).
·  Experience in developing / improving Payroll processes to maximize efficiency & deliver quality services is required.
·  Experience with other payroll functions (Benefits, Savings Plan, Leaves, Equity Compensation etc.) is strongly preferred.
·  Experience in a shared service center environment and case management tools is preferred.
·  Must have a sense of urgency in solving customer (employee & agency) and audit requests to ensure timely resolution and an ability to work effectively under pressure.
·  Strong interpersonal skills and the ability to interact skillfully and confidently with internal and external stakeholders and colleagues to develop ideas, identify opportunities, and influence outcomes is required.
·  Must have ability to work in a team-based environment as a model of customer service, teamwork, and leadership.
·  Must demonstrate ability to lead, mentor, and delegate as appropriate by disseminating knowledge and techniques.
·  This role will have up to 10% domestic travel
Primary Location
United States-Florida-Tampa-
Organization
Johnson & Johnson Services Inc. (6090)
Job Function
Payroll
Requisition ID
5687190128