order management administrator-Dutch

Job description

Job Description

Requisition ID: 1805685312W

Position Title: Customer Support Representative (Dutch)
Report to: Customer Support Supervisor

Position Summary:
Provide customer support, including order processing, query handling, sales support and communication with internal & external customers. We are looking for a professional and friendly person who will enjoy a multi-cultural and quality driven work environment

Main areas of responsibility:
Order administration
•Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt Ensure daily, weekly and monthly reporting is carried out as per business requirements
•Provide product information and technical advice
•Complete diverse administrative tasks according to customer/market requirement
•Ensure that all customer queries - order queries, stock situation, deliveries, invoices are resolved satisfactorily
•Monitoring the invoicing process
•Process returns from the customer in accordance with company policy
Customer Loyalty
•Manage a portfolio of top revenue generating customers in order to increase customer loyalty
•All queries handled according to specific quality guidelines Work closely with internal/external customers to build and maintain customer loyalty
•Tailor solutions to customer needs
•Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
•Identify teaching opportunities Escalate all product complaints (technical and medical) to the Quality dept in the local market.

Cross-functional Collaboration
•Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Admisistration and Field Service to coordinate daily activities
Compliance
•Enforcement of new and existing Abbott policies to both internal and external customers
•Adhere to and maintain Standard Operating Procedures
•Participate in internal and external Quality audits
•Keep up-to-date with process and product changes via our online Learning Management System, in-class training and external courses
•Involvement in special projects

Desired profile

Qualifications

Education and Experience:
•Educated to Leaving Certificate standard or equivalent; 3rd Level desirable
•Fluency in Dutch is essential and also strong level of English
•Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm)
•Additional systems skills preferable;
oOutlook
oQuality Management System knowledge an advantage
•Travel may be required
•Minimum 1 year of experience in a Customer related environment
•SAP knowledge is an advantage

Essential Skills and Abilities:
•Organisational skills
•Excellent interpersonal and problem solving skills.
•Excellent telephone manner and professional writing skills
•Team player

Primary Location
Ireland-Leinster-Quarryvale-
Organization
AMO Ireland (Ireland Branch) - USD Entities (8142)
Job Function
Customer Service
Requisition ID
1805685312W