MANAGER CUSTOMER QUALITY FAILURE ANALYSIS

Job description

Job Description

Requisition ID: 1805690921W

“Johnson & Johnson companies are equal opportunity employers”

The Global Job Posting policy promotes the commitment to the advancement and development of our employees. We invite you to read this posting and apply if you are interested in the position and meet the requirements.

Ethicon Endo Surgery (Planta Independencia), a Johnson & Johnson company, is a trusted, world-wide leader in medical devices company who contributes to the advance surgery and improves lives every day. We are qualified as one of the top best place to work. Joining ETHICON is more than joining a great company, it means being a part of a legacy of innovation, development and philanthropy. For more information, visitwww.ethicon.com

Searching the best talent for : MANAGER CUSTOMER QUALITY FAILURE ANALYSIS

PURPOSE: To coordinate, supervise and improve all Complaint Analysis activities. Specifically responsible to:

·Manage Global customer complaint investigations and product analyses for the purpose of driving product improvements, lower complaint rates and improved customer satisfaction.

·Improving cost, efficiency and quality of the Customer Quality Complaint analysis process.

·Provide direction, set workflow priorities and supervise the product Analysis laboratory to ensure timely, compliant and accurate analysis file closures.

KEY JOB RESPONSIBILITIES:

·Responsible for the Analysis lab, including scheduling of supplies, maintenance and calibration of all laboratory equipment. This also includes proper disposal of analyzed devices.

·Coordinates the proper flow of analysis devices from receipt at the external warehouse for importation until the devices are exported for destruction.

·Coordinates the training of all personnel in Analysis and Laboratory Processes

·Supply the status of Complaint analyses to site management for review.

·Follow J&J and EES Records Management Policies for Convenience Information, Records Retention Schedules, Training and Education, Document Hold Notices, Records Cleanout, Inactive Records and Information Management, Vital Records and third party vendor if applicable.

·Juarez point of contact for all External Agency Audits and Internal J&J reviews.

·Supervise Associate Engineers, Primary Engineers, Analysts and Technicians.

·Other responsibilities may be assigned and not all responsibilities listed may be assigned

Desired profile

Qualifications

EDUCATION / DEGREE REQUIRED:

·University/Bachelor's Degree or Equivalent

·Generally requires (8-10) years related experience Knowledge and skills to successfully develop this position´s responsibilities.

KEY SKILL / KNOWLEDGE REQUIREMENTS:

SKILL SETS:

·Bilingual: English/ Spanish

·ISO and GMP knowledge required

·Complaint handling experience preferred

·Corrective and Preventive Action knowledge preferred

·Knowledge of risk management

·Strong Communications skills

·Assessment of training needs, results, risk status, quality or compliance

·Commitment to quality

COMPUTER SKILLS:

·Ability to perform database queries and analyses using a variety of computer programs (ie Siebel, Excel and Cognos)

·Knowledge of Windows Office

·Knowledge of PowerPoint and Microsoft Project

EXPERIENCE:

·1- 3 years supervisory experience required

·5 years experience in a quality, regulatory, or manufacturing environment required

·Previous experience in the Medical Device industry preferred

·Failure analysis or product Investigation experience preferred

PHYSICAL DEMANDS:

·Sitting at a computer

·Light office work

·Using the telephone

·Walking, standing, bending and reaching

Global Leadership Profile Competencies:

Collaboration and Teaming ~ puts interests of enterprise above own; works well across functions and groups; builds teams effectively; inspires follower ship; instills a global mindset

Results and Performance Driven ~ assumes personal ownership and accountability for business results and solutions; willing to make tough calls; consistently delivers results that meet or exceed expectations; demonstrates a track record of people development; champions diversity; net exporter of successful talent

Prudent Risk-taking ~ inner confidence to take risks and learn from experience; courage to grab opportunities or shed non-viable businesses

Sense of Urgency ~ proactively senses and responds to problems and opportunities; works to reduce “cycle” time; takes action when needed.

Organization: EES INDEPENDENCIA

Primary Location
Mexico-Chihuahua-Juarez-Durango 2751 Colonia Lote Bravo
Organization
E.E.S., S.A. de C.V. Mexico (8283)
Job Function
Quality Assurance
Requisition ID
1805690921W