Learning Administrator (Spanish Bilingual)
Bogota, Colombia Administration
Job description
Johnson & Johnson Family of Companies is currently recruiting for Training Coordinator, within the J&J Global Services organization in Bogotá, Colombia.
Caring for the world, one person at a time inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and state-of-the-art technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard world-class services that enable the power of Johnson & Johnson.” There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.
The Learning Administrator is mainly responsible for setting up learning objects (courses) in the Learning Management System (LMS) inclusive of curricula and certifications. He/she analyzes and creates user groups and sets up and processes proxy/learning assignments. He/she generates reports and performs other learning-related activities (inclusive of but not limited to doing quality assurance of work, validation, SharePoint and similar or supporting tools management, e-learning testing, UAT and/or UAT script writing, session/class management, course and curriculum re-versioning, systems interface data verification, marketing email and other communications management, documentation and survey, assessment and post-course evaluation management). He/she is also responsible for managing end user and admin queries or requests via case management tool (CMT), SharePoint, email, phone, messenger or other Helpdesk intake tools.
· You will provide support in deploying training activities by carefully gathering and analyzing explicit and implicit requirements prior to setting up courses in the Learning Management System (LMS).
· You will be responsible to complete in an accurate way the end-to-end learning administration support to all learning and development programs across all businesses-
· Ensures LMS and learning object configuration are up-to-date and accurate by partnering with course owners/requestors, performing and supporting system and related audits, taking part in data and report validation.
· You will takes ownership of all assigned tasks, initiatives, and inquiries, makes sure they are resolved/ completed efficiently and accurately with a superior level of quality and shows openness and willingness to learn and to hear feedback and advice on areas for improvement and development
· Establishes and maintains a confidential and sensitive work environment, focusing on customer service by handling all customer requests and queries and dealings at work in a professional manner
· You will participate in scheduled and ad hoc training to improve techniques and process acumen.
Ensures that the approved operational plan, policies, procedures and organizational strategies
Desired profile
Qualifications :
Want to apply? The required experience includes:
· University Bachelo degree.
· Knowledge of learning and other HR or talent-related technologies
· Experience using Service Center and Helpdesk technologies.
· Uncompromising dedication to client and customer happiness
· Demonstrated understanding of how work and local activities integrate with global and broader HR functional work and HR standards
· Results-oriented, motivated, positive-minded, and with collaborative interpersonal skills needed to build a cohesive team
· Ability to work effectively in a fast-paced environment, handle multiple tasks/projects at the same time together with daily planned and unplanned operational activities.
· Strong written and verbal communication skills
Did you know?
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.