Global HR Reporting Analyst

Job description

Job Description

Requisition ID: 1905729887W

Position Summary

The Global HR Reporting Specialist is responsible for supporting the timely creation of standard and/or ad hoc HR reports for review by executives, managers, clients, regulators and/or other stakeholders. They are accountable for the timely creation of global standard reporting data support to increase the effectiveness of Global Services HR while improving the customer experience.

Major Duties/Responsibilities

·  Work to meet expected service levels and business performance goals by performing HR Reporting day-to-day delivery of services.
·  Generate standard, ad hoc reports and teach requesters how to pull the data via Workday to support the self-service model.
·  Maintain or update business intelligence tools, databases, dashboards, systems, or methods.
·  Support, plan, and coordinate operations for single or multiple surveys.
·  Identify HR Reporting areas for improvement on daily operational processes and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with the Global Reporting & Survey Admin Team Lead
·  Fully documents all cases in case management application as required.
·  Take ownership of all HR Reporting assigned tasks, initiatives, and inquiries and make sure that they are resolved / completed efficiently and with a superior level of quality.
·  Assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR Services available to them.
·  Attend to and process customer inquiries and request by applying HR Reporting standard operating procedures and utilizing problem solving skills for resolution.
·  Respond to requests / inquiries from customers as prioritized by management and execute on the key tasks and activities within Global HR Reporting in accordance with defined procedures and guidelines. Investigate issue areas and determine methods of mitigation to resolve problems within acceptable timeframes, routing or escalating inquiries as appropriate in order to uphold effective and timely resolution.


Other Duties & Responsibilities

·  Work in collaboration with other HR Reporting team members to execute tasks and fulfill key deliverables, seeking input and assistance as needed.
·  Establish and maintain a confidential and sensitive work environment, focusing on customer service by handling all customer requests in a professional manner.
·  Participates in scheduled and ad hoc training in order to improve performance, process acumen and gain additional knowledge on HR Reporting processes.

Desired profile

Qualifications

Qualifications




·  Strong customer service skills
·  Proficient in utilizing MS Excel
·  Workday system experience is a plus
·  Prior HR Reporting experience is a plus
·  Demonstrate analytical and problem-solving skills
·  A sense of urgency in solving customer report requests to ensure timely resolution and an ability to work under pressure, handle multiple report request simultaneously and meet deadlines
·  Strong organization skills, attention to detail, accuracy and follow through to resolve any outstanding issues
·  Demonstrate a high degree of confidentiality and sensitivity as it relates to employee data and be trusted to secure and maintain confidential information
·  Demonstrates customer orientation and customer service skills
·  Knowledge of standard business practices and professionalism in a customer service environment
·  Ability to accurately collect information in order to understand and assess the clients' needs and situation
·  Computer literate with knowledge of common office productivity software and the ability to learn case management software applications
·  Ability to work effectively in a fast-paced, self-directed team-based environment
·  Enthusiastic team player with a strong drive to create a positive work environment
·  Knowledge of standard business practices and professionalism in a customer service environment are essential.

Primary Location
Philippines-National Capital-Manila-
Organization
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
HR Operations
Requisition ID
1905729887W