FSL Operations Specialist

Job description

Johnson & Johnson Health Care Systems Inc. (HCS) is currently recruiting for an FSL Operations Specialist, primarily located in either Piscataway, NJ; Raynham, MA; Paoli, PA; Monument, CO or Warsaw, IN

Johnson & Johnson Health Care Systems Inc. provides account management and customer support services to key health care customers, including hospital systems and group purchasing organizations, leading health plans, pharmacy benefit managers, and government health care institutions. The company also provides contract management, logistics and supply chain functions for the major Johnson & Johnson franchises.

Johnson & Johnson Customer & Logistics Services (CLS) is a global Supply Chain organization that supports operating units across all of the Johnson & Johnson Family of Companies. CLS strives to deliver an exceptional customer experience through leading critical customer facing-functions such as distribution and transportation. In addition, CLS oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. CLS supports all three sectors of Johnson & Johnson: Medical Device & Diagnostics, Pharmaceutical, and Consumer Products. This team is represented in multiple countries, and continues to grow globally in both visibility and responsibility. The CLS team reports to Johnson & Johnson Supply Chain and partners closely with groups throughout the supply chain organization.

The FSL Operations Specialist is the subject matter expert (SME) for an assigned Field Logistics location. The Specialist provides superior key account and sales team partnership and accelerates growth by building strong and collaborative relationships with external customers and internal business partners. In conjunction with a 3rd party logistics vendor (3PL), the specialist will assist in the location, retrieval, and management of Field Assets
Responsibilities:
• Will be responsible for providing superior, specialized service to DePuy Synthes sales consultants, in a professional, timely and self-directed manner.
• Handles key customer-facing activities, order creation for loaner equipment in multiple operating systems, complex orders, billing, efficient/effective handling and resolution of escalated issues and inquiries
• Manages sales order activities as well as supporting customer relationships within assigned business specialty area.
• The FSL operations specialist will perform activities in 3PL backend systems, as well as CLS managed software.
• works with the sales force to provide revenue management in the form of billing of audited sets as well as handling disputes.
• Must proactively contacts Sales Consultants and other business partners, and conducts training of new resources and others as appropriate.
• Provides on hours and on call support to locate inventory for 24 hours case coverage
• Will serve as primary point of contact for Day to Day Business Inquiries that have been escalated.
• Performs routine trending on all order issues and concerns.
• Investigates all identified trends and brings to the attention of management.
• Develops appropriate resolutions for all trends.
• Handles all regulatory matters and audits.
• Runs key reports on a daily, weekly, monthly, annual basis, performs necessary analytics and addresses any concerns.

Do you strive to join an outstanding team that is dynamic and ever-changing? Is career growth and opportunity appealing to you? Apply to this opportunity today.

Johnson & Johnson Family of Companies are equal opportunity employers, and all applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Desired profile

Qualifications :

• Minimum of a Bachelor's degree is required
• Minimum of two (2) years of related experience is required,
• Experience related to healthcare or medical devices is preferred
• Proficiency with MS Word & MS Outlook is required
• Basic MS Excel or MS PowerPoint is preferred
• Strong analytical, working knowledge of Lean methodology and/or certification is preferred.
• Prior working experience working in real-time environment, managing achievement of competing priorities and deadlines and/or case coverage is required.
• Ability to learn and work within multiple computer systems is required
• Experience with SAP or JDE is preferred
• Requires working between the operational hours of 8:00am- 6:30pm, overtime, and on call-hours based on business needs
• Requires ability to work in one of the following locations: Piscataway, NJ; Raynham, MA; Paoli, PA; Monument, CO or Warsaw, IN
• Ability and flexibility to work from home (based on business needs) is preferred
• Up to 10% domestic travel may be required