Customer Logistics Analyst

Job description

ohnson & Johnson Customer & Logistics Services is recruiting for a Customer Logistics Analyst, located in Skillman, NJ.

Johnson & Johnson Consumer Products Company touch more than a billion people's lives every single day through our health care products and services, our corporate giving, and the volunteer efforts of our employees. The Johnson & Johnson Group of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide. Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and Over-The-Counter (OTC) products.

Johnson & Johnson Customer & Logistics Services (CLS) is a global Supply Chain organization that supports operating units across all of the Johnson & Johnson Family of Companies. CLS strives to deliver an exceptional customer experience through leading critical customer facing-functions such as distribution and transportation. In addition, CLS oversees critical business enablers, including how we gather and manage supply chain master data, safe and secure supply chain practices, product identification standards, and market/channel access capabilities. CLS supports all three sectors of Johnson & Johnson: Medical Device & Diagnostics, Pharmaceutical, and Consumer Products. This team is represented in multiple countries, and continues to grow globally in both visibility and responsibility. The CLS team reports to Johnson & Johnson Supply Chain and partners closely with groups throughout the supply chain organization.

The Customer Logistics Analyst will:
•Process incoming orders and manages logistics to optimize cost and service and will conduct detailed analysis on order and supply chain issues utilizing advanced systems and process excellence tools.
•Implement process improvements through cross-functional collaboration as well as partnering with customers to drive achievement of organizational metrics and individual account goals.
•Manage and balance key business relationships while understanding the customer expectations and internal policies/requirements.
•Lead projects/initiatives to enhance both cost and service efficiencies in the customer and Johnson & Johnson supply chains.
•Identify and execute consolidation opportunities for promotional and base business orders.
•Proactively manage order fulfillment to meet customer demands through integration with operating company, distribution, and planning/forecasting.
•Resolve customer discrepancies relating to data integrity, shipping issues, and trade pricing/promotional management.
•Identify, plan and implement cost savings opportunities while balancing service specifications.
•Analyze, recommend, and implement modifications to customer purchasing patterns for optimal service and improved logistics efficiencies.
•Manage and direct requests and inquiries from internal & external business partners.
•Learn and utilize new technology to drive root cause analysis and problem resolution relating to On-Time Delivery, Order Blocks, and other individual/team metrics. Complete other order management activities as assigned.
•Identify and implement innovative solutions through the use of process excellence tools, methodologies, and technology.
•Drive process improvements that impact inventory management, order management, and dashboard measures.
•Participate & lead customer specific initiatives and OGSM tactics.
•Utilize Microsoft applications i.e.(Access, Excel, Power Point) as well as business applications such as: SAP, BW, Redwood, EDI and ERP Systems.

Do you strive to join an outstanding team that is dynamic and ever-changing? Is career growth and opportunity appealing to you? Apply to this opportunity today.

Johnson & Johnson Family of Companies are equal opportunity employers, and all applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Desired profile

Qualifications :

•A Bachelor's Degree is required. A focused degree in business or supply chain is preferred.
•A minimum two (2) years of related experience is required
•Microsoft Office proficiency is required, specifically with Excel (creating and working with v-lookups and pivot tables) and PowerPoint is required.
•Experience working with Excel macros and MS Access or Tableau is preferred.
•Experience with Six Sigma/Process Excellence tools, training and/or certification is preferred.
•Previous experience with business applications such as: SAP, BW, Redwood, EDI and ERP Systems is preferred.
•Project management experience is preferred.
•Experience in Customer Service, Production or Customer Planning, Manufacturing, and/or Distribution is preferred.
•This position is located in Skillman, NJ and may require up to 10% of domestic travel.