Customer Development Executive

Job description

Take the opportunity to become part of the success story behind one of the world's fastest growing consumer companies. At Johnson & Johnson we have a truly unrivalled brand portfolio with power brands across multiple categories including Johnson's®, Neutrogena®, Clean & Clear®, Listerine®, Calpol®, and Sudafed®. We have achieved consistent growth and our breakthrough plans for the future make this a great place to further your career.

Johnson & Johnson are currently seeking a Customer Development Executive to join our team based in Dublin.

The successful candidate will have responsibility for operating and managing key categories within a major customer in the grocery arena, (Baby, Beauty and Consumer Healthcare (CHC), reporting into the Customer Development Manager for Grocery.

Key technical competencies:

• Strategic Development; Business Planning
Has responsibility for assisting in the development of a joint business plan with customers that includes all investment and activity. Able to identify the right tools to maximize profitable sales with customers. Assists in the business planning process from creation to completion for their categories resulting in sign-off by both businesses. Has accountability for the implementation of this plan within their categories.

• Business Acumen; Financial Understanding
Understands the customer P&L in-order to make decisions. Has ownership of the customer spend and accountability within their categories for promotional activity and evaluation.

• Innovation; Successful Product Launch
Delivers customer specific presentations to land best in class new product launches against agreed success measures. Demonstrates creativity in their approach with their account and supports inputs to the local planning framework.

• Category Partnership
Ties the customer and category plans together to create win-win customer category plans for both the customer & J&J for the year. Assists in the the strategic planning process to arrive at a joint agreement with the customer.

• Managing Customers; Customer Selling Skills
Sells internally and externally and can differentiate when to progress from selling into negotiation. Follows the J&J selling process including a realistic proposal answering customer needs and a sound commercial argument.

• Forecasting and Planning
Works with the demand planning team to accurately forecast ahead, identify potential stock shortages and provide solutions to mitigate against. Resulting in improvements in OTIF and MAPE targets.

Desired profile

Qualifications :

Required Experience/Knowledge

Previous experience of managing their own category/account and joint business planning experience.
Minimum of 2-3 years' experience of seeing through the business planning process with a customer from creation to completion.
Demonstrable examples of their ability to influence their own businesses to achieve a joint business plan with a customer
Experience of working within big accounts, looking for ownership of spend and accountability for promotional activity together with creativity in their NDP activity, not just executing to the standard company plan.

Must have good financial awareness and fully understand the P&L and the implications of this.
o Strong evidence of comprehensive sales planning.
o Strong Excel and PowerPoint skills.
o Strong negotiation and selling skills.
o Professional
o Articulate
o Confident
o Must be able to influence and interact across all levels within a business
o Cultural fit – ability to work in a cross-functional, consensus decision making organization.