HCP Liaison Associate - DePuy Synthes - Leeds Job

Job description

HCP Liaison Associate
- DePuy Synthes
- Leeds-1500054169WDescriptionJohnson & Johnson is the world's most diversified health care company; we understand that human health and the health of our planet are interconnected. We also believe that employees who are valued, respected and treated fairly bring dedication to their work and make important contributions. The Johnson & Johnson Family of Companies is comprised of more than 250 operating companies in 57 countries employing 117,000 people. Our companies develop and market products in three business segments: CONSUMER, MEDICAL DEVICES & DIAGNOSTICS & PHARMACEUTICALS.DePuy Synthes is part of Johnson & Johnson, the largest, most innovative and comprehensive orthopaedic and neurological business in the world. DePuy Synthes offer an unparalleled breadth and depth of products, services and programs in the areas of joint reconstruction, trauma, spine, sports medicine, neurological, craniomaxillofacial, power tools and biomaterials.
We are seeking a HCP Liaison Associate to be base in Leeds.
Job Scope:The HCP Liaison Team are a dedicated support function working with respective business areas to manage all DePuy Synthes EMEA consultancy based contractual activity and payments between DePuy Synthes and Health Care Professionals (HCPs). This allows for greater customer focus by reducing the number of contact points for HCPs and maintaining compliant activity. Maintaining and developing efficient processes that support timely approval, control and ensures seamless communication is essential. It is important that the team can adapt to the changing needs of the business. As an integral business function, the HCP Liaison Team need to work effectively with internal business partners to manage business activity and budgets effectively.
The team liaises on a global scale, within a global business and as such it is essential to be proactive in managing the contractual process within language barrier and time zone constraints.
The Role:The HCP Liaison Associate is a varied role which includes taking responsibility and ownership of business activity. From handling requests from the business to utilise HCPs; to supporting internal and external customers through the compliance and legal processes. The successful candidate will have a proven background in delivering customer excellence and demonstrating skills to effectively communicate appropriately with a wide range of people from all backgrounds and professions across multiple channels. Meticulous attention to detail and problem solving mind set are essential and experience within complicated logistics or event management would be preferred.
Responsibilities:To deliver a smooth and efficient support service to international internal stakeholders and the contracted HCPsTo represent yourself, the team and the company in the best possible way at all timesWork closely with relevant Business Units to ascertain full justification and alignment with business strategy to enable full completion of contractTaking ownership and being responsible for the end to end process from initiation to payment for serviceEffectively chasing the Evidence of Service for specific activity for which you are managing the contract and paymentsEfficient and timely communication with internal business groups and HCPsManage an effective set up process for all EMEA Consultancy agreements for DePuy SynthesQualificationsRequired Skills:To consider the customer and service delivery in all that you do.
To be dynamic in your roleAdopt a solution finding mind setStrong attention to detail and delivery of accurate information at all timesAbility to manage financial transactions and work within budgetsAbility to learn and implement new informationTo achieve effective and time efficient contract managementAbility to influence change in an appropriate mannerAbility to process and understand complex information and communicate in a clear and efficient methodTo work within the parameters of specific systems and processes and be receptive to changesTo respect, follow and promote legal and Health Care Compliance rules and regulationsInfluence change through evidenceBelieve in the importance of dataBe willing and flexible to participate and take ownership of ad-hoc projects if requiredSupport your colleagues with team cover when requiredUnder limited supervision, resolve general problems regarding department processes and practicesRespect for internal systems, processes and requirements for confidentialityContribute in meetings and process reviewsThe strong ability to promote the work of yourself and the team internally and externallyThe skill to provide training to new team membersThe ability to provide clear, concise and consistent communication is essentialThe ability to work as an individual and as part of the teamDesire to self-develop and learnEssential Skills:Flexibility to travel as part of the role if requiredExcellent written and spoken EnglishAbility to self motivate
- Build fast strong relationships quickly / cross functionallyPrimary Location:Europe/Middle East/Africa-United Kingdom-England-LeedsOrganization: Johnson & Johnson Medical Ltd.
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