Field Service Engineer - ASP - South UK Job

Job description

Field Service Engineer
- ASP
- South UK-1500061797WDescriptionField Service EngineerReports to: UK Technical Service ManagerNature of role: Non-salesTerritory: South Wales, and South of M4 corridorAdvanced Sterilization Products seeks to dramatically raise the level of health and safety of individuals worldwide. As the industry's infection prevention leader, in instrument sterilization and area decontamination, ASP is focused on helping to ensure the safest possible environments for patients and their families, healthcare workers, providers and communities. Our quality infection prevention products help care for both the people and the world we live in.
This position will provide territory management for technical service covering UK and specifically the region appointed to the Field Service Engineer. In supporting the Regional Technical Manager, the Field Service Engineer will be required to maintain current knowledge of all customer enquiries, current installations, technical upgrades and field issues pertaining to the STERRAD, Glosair and accessory equipment. The FSE will be partly responsible for the customer-training programme and will manage the MXP reporting system. At times the FSE will be required to provide support to the EMEA Central Team.
The role involves the installation, maintenance and servicing of ASP equipment within hospitals within the South of the UK. You will work alongside the Account Managers, with whom you will communicate to understand the location and timelines of customers’ needs around the servicing and installation of the equipment.
You will communicate with Regional Technical Service Manager for communication and direction, EMEA Technical support team for discussion and resolution of key issues and les reps, CECs and FSEs for routine communications. In addition to customers you will also liaise with suppliers and equipment manufacturers.
Qualifications
- BSc in Physics / Electronics / Technical Engineering
- Existing field service engineer experience
- Good Knowledge of CSSD departments
- Complaint and regulatory knowledge
- Medical device experience preferable but not essential
- Strong technical ability including Mechanical Engineering, IT, Networking, Electronic theory, basic grasp of Physics
- Knowledge of working operation of equipment, computer skills including Microsoft office and database skills.
- Strong communication ability.
- Knowledge about ISO standards applicable to our productsInterviews: October/NovemberInternal candidates must advise their Line Manager before applyingWe respectively request Government Officials to identify themselves as such on application; for the purpose of the Foreign Corrupt Practices Act. If you decide to apply for the position, any personal data which you provide shall be processed by Johnson & Johnson. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.
Primary Location:Europe/Middle East/Africa-United Kingdom-England-WokinghamOrganization: Johnson & Johnson Medical Ltd.
- fka
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