Customer Service Representative Job

Job description

Customer Service Representative-00001140DescriptionJohnson & Johnson Consumer Europe is a leading supplier of Fast Moving Consumer Goods (FMCG). Our products are distributed in all major European countries via J&J Affiliates or Distribution partners.
The position of Customer Service Representative is within the Distributor Management Department and is involved in selling J&J products to distinctly different business units.
The tasks include, customer order management, order change management, delivery management, export document creation, order status follow-up and customer complaint handling, department reporting, Customer collaboration.
You will be in close cooperation with planning / marketing and sales to reach the targeted sales and assist the promotional activities. Also a very close cooperation with the warehouse is key to ensure timely shipments.
The role requires independence and self motivation to provide high levels of support to the key Customers.
ACCOUNTABILITIES
- Customer satisfaction measured against the Customer Satisfaction Survey
- Order scheduling and prioritization
- Reports the performance measurementsFor the Senior Customer Service Representative this translates to :
- central contact point for the customer/affiliate within JJCE
- negotiation partner within JJCE for managing customer relations and commitments
- complaint handling
- link with Marketing Department and co-ordination with JJCE Logistics Planner tointegrate new products into the logistics processes­
- demand management for the customer/affiliateQualifications
- Commercial or graduate education
- Experienced customer service professional (min 5 years)
- Export order experience
- Profound knowledge of Supply Chain Processes
- Experience in system implementation for one or more projects would be very much appreciated
- SAP R/3 knowledge would be a plus
- Strong communication skills required
- Positive sense of urgency towards achieving results
- Willingness to build strong customer relationships for business and personal improvement
- Service orientation
- Open, ambitious attitude is clear requirementWe are offering you a multifaceted challenge in a dynamic, international environment with attractive terms and an excellent infrastructure. Have we piqued your interest? We look forward to receiving your application.
Primary Location:Europe/Middle East/Africa-Switzerland-Zug-ZugOrganization: Cilag GmbH International (8525)Job Function: Customer Service