Customer Service Representative - based Pinewood Job

Job description

Customer Service Representative
- based Pinewood-1500058085WDescriptionCustomer Service Representative jobAbout the companyJohnson and Johnson is broadly split into three distinct sectors: 1) Consumer products, 2) Pharmaceuticals and 3) Medical Devices. We have an opportunity for a Customer Service Representative to join our Medical Device sector. This part of our organization manufactures hospital (mainly surgical) technology used by NHS Trusts across the country. This technology has a range of uses, from dissecting and repairing tissue following surgical procedures, through to sterilizing hospital rooms, and mapping the heart chambers on screen, in preparation for heart surgery.
About the jobOur Customer Service team supports our UK NHS customers over phone and email from our fantastic Wokingham office which is set in beautiful woodland surroundings and has its own tennis courts.
We have a team of 25 within the office based team, and our Customer Service Representative will have a variety of responsibilities, including the following:
- Answering calls from customers in hospitals
- Processing customer orders for surgical products
- Building relationships with customers
- Identify business opportunities (up-selling, gaining competitor information, etc)
- Answering queries the first time customers enquire (“First Call Resolution”)
- Answer general account queriesQualificationsWhat you will be great at:We are looking for the following in our successful Customer Service Representative:
- You will already have experience in a phone based, Customer Service role
- You will ideally have B2B / Business to Business experience
- You will have an excellent telephone manner, be articulate and personable
- You will preferably be educated to A-Level standard or equivalentSalary and benefitsOur Customer Support Representative will be offered a competitive base salary with bonus based on personal and business performance. You will also receive 33 days holiday with option to purchase up to 5 additional days, share options, outstanding pension scheme and health and dental plans, amongst other benefits.
BE VITAL:What we’re about:We are passionate about our work, and play vital roles across a range of professional disciplines, and care deeply about our customers and communities. At Johnson & Johnson our culture enables dynamic and impactful careers. We share a kind of DNA where we’re each
- Committed to caring
- Responsible to our communities
- Ready to apply our knowledge and know-how
- Unique in our background and experiences
- The drivers of our own success
- Passionate about doing what’s rightClosing date: 9th NovemberInterviews: TBCWe respectively request Government Officials to identify themselves as such on application; for the purpose of the Foreign Corrupt Practices Act. If you decide to apply for the position, any personal data which you provide shall be processed by Johnson & Johnson. Your personal data shall be processed for the purposes of recruitment, recruitment policy and selection.
Primary Location:Europe/Middle East/Africa-United Kingdom-England-WokinghamOther Locations:Europe/Middle East/Africa-United Kingdom-England-Slough, Europe/Middle East/Africa-United Kingdom-England-Bracknell Forest, Europe/Middle East/Africa-United Kingdom-England-ReadingOrganization: Johnson & Johnson Medical Ltd.
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