Resident Services Partner

Job description

About the role

Would you like to be the welcoming face and go-to problem-solver at the heart of our vibrant Build to Rent community?

Imagine being the first smile our residents, their guests, and contractors and couriers encounter. You'll be the key to crafting that exceptional first impression that truly lasts. We're not just about service; we're passionate about delivering an unforgettable experience to everyone who walks through our doors. Your knack for seamless coordination will ensure smooth interactions for all.

From the moment someone shows interest in our community right up to the day they move on, you'll be their dedicated point of contact. Whether inside or outside of the front door, you're the one who makes things happen.

You'll also play a vital role in helping new residents discover their perfect home here, answering initial enquiries, and showcasing our wonderful spaces during viewings.

If you're someone who thrives on making connections, solving challenges, and taking pride in delivering exceptional service at every touchpoint, then this could be your perfect opportunity to make a real difference in our community.

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Expected salary - £29,500 - £30,000 (dependent on experience).

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Contract type - This position is a 12 month secondment/Fixed Term contract.

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Working pattern - The working hours for this role will be 37.5 hours per week, 10.30am - 7pm, Monday to Friday. Occasional evening working may be required. 

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Location - This role is based at our Leicester Build to Rent site, Queen Street Quarter.

Key responsibilities

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To be a main point of contact, be responsible for excellent customer experience for residents and guests, handling day-to-day matters in a prompt and professional manner

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Carrying out concierge duties such as parcel and key management

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To respond to all enquiries from potential residents and arrange/conduct viewings as required, agree offers on available properties.

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To support the running of regular resident engagement events.

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Reviewing, reporting and scheduling maintenance , providing residents with regular updates on progress.

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Regular inspections of vacant apartments including completing check in and check out reports

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Supporting General Manager with deposit return negotiation

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Supporting General Manager to ensure that apartments are brought up to a good standard between tenancies

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Carry out regular inspection of all communal areas reporting any defects where appropriate, litter picking and addressing any areas that need tidying or cleaning.

Essential skills/experience you’ll need

● Experience in working in a Residential/Build to Rent/PBSA

● Experience of working in a customer facing environment

● Excellent verbal and written communication skills

Desirable skills/experience you may have

● ARLA Propertymark Level 3 Qualified

 

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:   

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.   

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.   

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.  

 

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