Resident Services Assistant

Job description

Job Type

Asset Management

Location

Birmingham

Partnership Level

9

Closing Date

14/11/2024

Vacancy Type

Permanent

Salary

£29,500.00 - £39,200.00 Annual

Salary Frequency

Annual

Hours of Work

37.5

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance

· 
This role will be based at our Birmingham Build to Rent site, Landrow Place.

· 
The salary range for this role is set at £29,500 - £39,200. Expected salary - £29,500 - £30,000.

· 
The working hours for this role will be 37.5 hours per week, typically 9.30am - 6pm, Monday to Friday. Occasional weekend and evening working may be required.

· 
This position is a permanent contract.

· 
Please note, internally this role is known as ‘Resident Services Partner’.

About the role

We have an exciting opportunity for a Resident Services Partner to join our busy Build to Rent team at Landrow Place, Birmingham. Our Resident Services Partners are fundamental in creating an excellent first and lasting impression of our community for all.

You should share our desire to deliver an exceptional experience, assisting all stakeholders that enter the building from contractors to couriers, to residents and their guests. Great delivery is key to our service.

This role is responsible for the management of the customer experience from the first point of enquiry to move out. This will include being the point of contact for all maintenance issues, whether inside or outside of the front door.

This role is also expected to be actively involved in lettings, responding to enquiries and host viewings when necessary.

To view the job outline:

External candidates - please view via the attachment

Internal candidates - please view the job outline in this folder here using your internal email address only

Essential skills you’ll need 

● Experience in working in a Residential/Build to Rent/PBSA environment

● Experience of working in a customer facing environment

● Excellent verbal and written communication skills

Desirable

● ARLA Propertymark Level 3 Qualified

 

Benefits of the Partnership and the role

· 
️ - Full time working holiday entitlement of 22 days holiday, plus public and bank holidays (this is prorated for part time hours)

· 
⚖ - Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

· 
- Defined Contribution pension scheme where your contributions will be matched by the Partnership (up to 8% of pay) and, after three years’ service, you’ll receive an additional Partnership contribution of 4% of pay, regardless of whether you pay in or not

· 
- You’ll get Partnership discount in store and online once you complete your Earning Membership period. That’s 25% off in John Lewis (12% off electrical products, some exclusions apply) and 20% in Waitrose (some exclusions apply). You’ll also be able to nominate someone you live with to share your discount

· 
-  Simple cycle to work support scheme

· 
- We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them

· 
-  Learn more about our extensive range of exciting benefits that you could enjoy when you join us, visit - ttps://www.jlpjobs.com/about/benefits/

Next Steps 

· 
The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

· 
We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early.

· 
You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. 

· 
Thanks for your patience in the meantime and for showing an interest in joining JLP. 

· 
Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website . A financial probity check will also need to be completed for this role.

For internal use only: 

  

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/