Installer

Job description

Job Type

Customer Service

Location

Cambridge - Trumpington

Partnership Level

9

Closing Date

15/05/2024

Vacancy Type

Permanent

Salary

£28,500.00 - £35,800.00 Annual

Salary Frequency

Annual

Hours of Work

Mon-Fri 10:30-21:30, Sat 07:00-18:00

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

At a glance:

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Role: Customer Delivery Driver Installer

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Position: Permanent Partner

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Location: Trumpington

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Hours of work/ Shift Pattern: 5 week rota working 4 days on and 3 days off between 10:00-21:30 on Monday & Friday and 07:00-18:00 on a Saturday

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Salary: £28,500 with 3.1%ph shift premium once qualified your salary will increase to £29,500

Our Drivers work 4 days out of 6 (Monday - Saturday) which means you’ll enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there’s potential to top up your earnings.

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Please note: Due to the nature of this role, we require all applicants to be over 18 to apply

Join John Lewis today

At John Lewis & Partners we are famous for our reputation and customer service. We are looking for Partners who are not just after their next ‘driving job’. We are looking for Partners who want to make a difference to our customers’ experience when receiving delivery and installation of our fantastic products.

Job Summary:

Our Installation specialists are the face of the John Lewis & Partners brand. When you join the team as a Customer Delivery Driver Installer Trainee, you will be one of our qualified drivers with full pay. You will embark on the John Lewis & Partners Installer accreditation to become a fully qualified Customer Delivery Driver Installer. You will work closely with your people manager and one of our Installers to ensure you reach your full potential during the training program.

As a John Lewis & Partners Customer Delivery Driver Installer Trainee your typical day may involve:
- Using your local knowledge to plan your schedule for the day
- Handling a complex installation in a customer home
- Taking part in a Forum to help shape the future direction of your department

What you will be doing:

You will be required to complete the Customer Delivery Driver Installer programme to become a fully competent John Lewis Installer. This would then put you on the path of progression to be a Technician within the John Lewis Partnership.

Your typical day will start with completing all daily vehicle checks and following correct defect reporting procedures. After you have safely loaded / checked your route you will then undertake your deliveries and collections for the day alongside your colleague. 

Communication with your customers is key and you will need to ensure you call every customer 30 minutes before you are due to arrive. Upon arrival you will deliver the customers goods to their room of choice and undertake any services that have been booked. These may include:

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Installation and disconnection of white goods

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Assembly of flat pack

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TV installations 

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Finally, you will offer to take away the packaging. 

Upon return to the customer delivery hub, you will complete your end of day vehicle check and debrief, ensuring any issues/defects are reported.

Required Qualifications:

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(UK) C1 driving licence

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DCPC (Drivers Qualification Card)

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Tachograph Card

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Previous experience driving a 7.5 tonne vehicle  

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Previous experience in a customer facing role

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Strong verbal communication skills both over the phone and face to face

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Able to cope with the physical requirements of the role (you will spend a lot of time delivering large two man items such as sofas, white goods, sports equipment, furniture, beds, and mattresses etc... ).

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Basic understanding of technology​

Desirable Experience:

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Installation and disconnection of white goods

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TV installations

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Assembly of flat pack

After completion of Earning Membership ,as a Partner in the John Lewis Partnership you will be entitled to;

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25% Discount at John Lewis & Partners on majority of goods

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12% Discount at John Lewis & Partners on electrical & white goods 

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20% Discount at Waitrose & Partners on majority of goods

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Our dining rooms across our shops, head offices and distribution sites offer excellent food and drink for generously subsidised prices whilst Partners are at work.

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Each year, you can claim up to £250 to cover half the cost of a range of tutored courses. This benefit is open to all Partners, but you can also use it to claim for baby and child courses such as NCT and hypnobirthing or parent and baby swimming lessons.

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We’re really proud of our exclusive hotels based in some of Britain’s most beautiful areas and once you’ve been with us for three months, you’re welcome to explore them.

Find out more at our benefits page: https://www.jlpjobs.com/about/benefits/

Internal use only:

Please consider the following when making your application:
- This role is subject to the following pre-employment screening: Driving Licence (LGV) & Basic disclosure
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it .
- Ensure you have an up-to-date CV.

Duties and Responsibilities

Our Installation specialists are the face of the John Lewis & Partners brand.

When you join the team as a Customer Delivery Hub Installer, you will deliver and install a wide variety of products to our customers, always with professional courtesy and outstanding service.

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/