Head of Credit Cards & Loans

Job description

About the role

We're seeking a Head of Credit Cards and Loans to grow John Lewis Money to the next level. This is an excellent opportunity for an experienced individual to develop their career while contributing to our growth.

The Head of Credit Cards & Loans is a key leadership role within the John Lewis Money Credit & Banking (C&B) value stream. The C&B value stream includes credit cards, loans, Point of Sale Credit, and foreign exchange propositions. C&B is one half of John Lewis Money, alongside Insurance.

As the Head of Credit Cards & Loans you will manage our key cards and loan products, current and future, including Credit Cards (almost 1 million customers) and growth areas like Personal Loans. This involves overseeing new product development, ensuring compelling customer propositions, and collaborating closely with third parties, including contract negotiations and ongoing performance management.

Key responsibilities

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Overseeing and managing trade performance, including monitoring key metrics, identifying trends, and implementing strategies to optimize profitability.

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Managing the P&L for Cards & Loans products to meet PBTBE targets, which includes budgeting, forecasting, and analyzing financial performance.

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Leading product development and enhancement, from ideation to launch, ensuring products meet customer needs and market demands.

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Working closely with the Operations & Performance team to ensure the operational performance of Cards & Loans products is robust.

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Collaborating closely with marketing teams to develop and execute effective campaigns that attract and retain customers, both new and existing.

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Staying informed on market trends, competitor activity, and customer requirements through market research, industry analysis, and customer feedback.

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Managing relationships with third-party partners, including negotiating contracts, monitoring performance, and ensuring compliance.

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Delivering excellent customer outcomes by providing high-quality products and services, resolving complaints promptly, and exceeding expectations.

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Ensuring regulatory compliance by staying up-to-date on relevant laws and regulations, implementing policies and procedures, and completing mandatory training.

Essential skills/experience you’ll need

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Leadership experience in product managing a range of credit card and loan products

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Experience in people and cross-functional stakeholder management

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Proven ability to manage a significant P&L and multi-million-pound contracts and third parties

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Skilled in delivering within a complex organization with competing priorities

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Excellent communication skills with experience presenting to executive-level stakeholders

Desirable skills/experience you may have

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Deep experience in credit card product management for a mid-sized or large financial institution would be desirable 

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:   

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.   

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.   

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.  

 

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