Foodhall Assistant

Job description

About the role

As a Foodhall Assistant, you'll work as part of a team to ensure our difference is felt by our customers on every visit to one of our Waitrose shops located within our John Lewis stores. You'll be providing the Partner-led service that our competitors can't compete with.

Our Foodhalls bring the best of both our cherished brands - John Lewis & Waitrose - together for our customers. Our service and enthusiasm for quality, tasty food that is sustainably produced sets us apart from our competitors.

Key Responsibilities

Alongside the great service you provide to our customers, your role will involve a variety of shop-keeping related tasks to keep things running efficiently and productively.

Responsibilities include:

- Stock replenishment - ensuring our shelves remain as full as possible and products are in the right place at the right time for our customers.

- Fulfilling online customer orders.

- Reducing wastage by following product due diligence and markdowns to those reaching their sell by dates.

- Working with the wider shop team to support when needed on; checkout support, managing Click & Collect orders, fulfilling on-demand customer orders and more.

- Striving to achieve excellent standards of display, availability & cleanliness, taking personal responsibility to achieve due diligence, complying with Branch Operating Procedures at all times.

- Completing tasks as directed by floor manager to support branch operation, delivering excellent productivity & service standards.

Essential skills/experience you'll need

- Deliver outstanding customer service.

- Experience of working within a team.

- Strong verbal communication skills.

Desirable skills/experience you may have

- Experience of working in a customer facing role is welcomed but not essential. We'll train you in all you need to know so that you can perform at your best, everyday.

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:   

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.   

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.   

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.