Facilities Operations Manager

Job description

About the role

The role holder will oversee the daily operations and maintenance of our One Drummond Gate Office, ensuring safety, security, and compliance with regulations, while also managing maintenance, repairs, and tenant obligations.

You will be a role model to Partner teams in setting high standards of ownership, stakeholder engagement and customer service and build and maintain strong relationships with all relevant stakeholders, specialist contractors and third party service providers.

· 
Salary - £38,900 - £58,500  

· 
Contract type - This position is a Fixed-term contract (internally known as a Secondment) until end April 2026.

· 
Location - This role is based at our Pimlico Head Office.

Key responsibilities 

● To ensure that the highest levels of FM service delivery and customer experience are provided in the building and to constantly seek to improve service delivery standards.  

● To manage all suppliers against contractual KPIs and SLAs relating to Facilities Management, H & S and Building Operations

● Ensure suppliers delivery of the planned and reactive maintenance plans creating and maintaining a culture of operating to best practice standards across all areas of responsibility. 

● Supports in maintaining a safe environment for occupants and visitors acting as a point of contact for all Health and Safety requirements

● To work collaboratively with the JLP Profit Protection Team in managing all aspects of Security Management (manned guarding via 3rd party supplier, CCTV etc). 

● Act as a designated keyholder for the building and work flexibly to cover holiday as and when required. 

Essential skills/experience you’ll need 

● Experience of FM delivery, ideally within a Corporate Office and/or Retail business or similar sector. 

● Knowledge of implementing and managing maintenance systems to best practice standards. Can shape and influence maintenance delivery 

● Has a proven track record of delivering outstanding maintenance services or can demonstrate ability to do so 

● Stakeholder management and communication skills

Desirable skills/experience you may have 

● IWFM (formerly BIFM) membership 

● Safety qualifications (NEBOSH) 

● Experience of working client side with an outsourced service provider 

● Experience and understanding of service contracts including output specifications and performance mechanisms

#LI- SH1

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:   

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.   

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.   

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.  

 

Attachment: Download Job Attachment