Brand Experience Manager

Job description

Job Type

Customer Service

Location

Southampton

Partnership Level

8

Closing Date

02/01/2025

Vacancy Type

Temporary

Salary

£27,500.00 - £38,900.00 Annual

Salary Frequency

Annual

Hours of Work

Full-Time hours across 7 days to include early starts, late finishes, evening and weekend working. Exact rota to be discussed at interview.

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We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where it is possible to do so. Please discuss this further with the hiring manager during your interview.

Our Purpose

Working in Partnership for a happier world – our shared Purpose that guides us in everything we do and inspires 3 important principles; happier people, happier business, happier world. The John Lewis Partnership is a truly unique business, one that seeks to make a positive difference to the lives of everyone.

Hello, and a warm welcome from the team here at Southampton.

As a Brand Experience Manager here in Southampton, you'll play a critical role in making sure our difference is felt by every customer that visits our store.

You'll influence the execution of all in-store customer touch points, creating inspiring retail theatre through virtual and in-store events and services, social media and local marketing. 

You'll work closely with the leadership team and individual Personal Stylists and Home Design Stylists to deliver inspiring customer services that see customer return time and time again. 

You'll identify and prioritise activity, agreeing and communicating targets within your shop, leading a programme of work, and managing resources and budgets and you'll work with and support senior leaders to deliver the vision consistently throughout your shop.  

Building a network of internal and external stakeholders, understand the market, your local customers and the community in which you trade, as well as the strategic direction of the business all in order to create an inspiring shopping experience for our customers.

Skills and Experience:

· 
A passion for customers, putting them at the heart of everything

· 
An understanding of the Partnership ambition to offer differentiated service and presentation that is aligned to our values

· 
A strong understanding of Retail, including our competitors and the wider social, political and economic factors which impact our business

· 
Relationship building skills with the ability to build rapport in order to collaborate and build lasting connections

· 
The ability to identify potential and talent in others, and to enable and empower Partners to grow and develop in capability and knowledge

· 
Strong skills in influencing and negotiating

About You:

· 
A creative background in presentation or events

· 
Retail management or front line customer service

· 
Stakeholder and/or project implementation experience

· 
Change management

· 
Budget Management experience

Things to Note: 

· 
This role may be subject to pre-employment screening

· 
We occasionally close vacancies early in the event we receive a high volume of applications and therefore recommend you apply early

· 
Print off the job description now if you require it and ensure you attach an up-to-date CV

At the John Lewis Partnership, we embrace our differences. We want you to be you. Because, well, we know you're at your best when you're free to be yourself. Being a truly inclusive employer to us means creating an environment which celebrates your contribution, regardless of age, gender, race, ethnicity, disability, sexual orientation, social background, religion or belief. It's why we've set our own aim to become the UK’s most inclusive business - for our Partners (employees) and our customers. We firmly believe that our future success lies in diversity of thought from all Partners and it's integral in our mission to build a happier world. We welcome applications from everyone interested in working for us. And, once you're a Partner, your differences will make all the difference. Find out more about D&I in the Partnership here - https://www.jlpjobs.com/about/diversityandinclusion/