Customer Service Representative

Job description

There are 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we’re all about at John Deere. And it’s why we’re investing in our people and our technology like never before in our 175-year history. Here the world’s brightest minds are tackling the world’s biggest challenges. If you believe one person can make the world a better place, we’ll put you to work. RIGHT NOW.

Primary Location: United States (US) - Iowa (US-IA) - Urbandale 
Function: Customer & Product Support
Title: Customer Service Representative - 60691 

Your Responsibilities

As a Customer Service Representative for John Deere located in Urbandale, IA, you will provide front-line technical support, information, and solutions to John Deere dealers and customers on Intelligent Solutions Group (ISG) product related inquiries, issues, and concerns to optimize customer satisfaction and retention. In addition, you will:

·  Provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the Case Contact Management System (CCMS)
·  Create and maintain support tools/solutions available online
·  Be available to work 1st, 2nd, and 3rd shifts and weekends depending on needs of the business
·  Interface with other functional groups, such as Dealer Technical Assistance Center (DTAC), Product Support, Order Fulfillment, and Software Engineering in order to respond to general inquiries
·  Participate in closed loop problem resolution process to identify, escalate, and resolve issues

Visa sponsorship is NOT available for this position.

What Skills You Need

·  Knowledge of agriculture customers 
·  Demonstrated skills in interpersonal communications, negotiation, and conflict resolution 
·  6 months or more of experience with customer service/support experience 
·  High comfort level and experience with consumer software applications 
·  Ability to work off-shift hours and occasional holidays to support the business 

What Makes You Stand Out

·  Agriculture operations experience, including Precision Farming experience 
·  Prior work experience in Agriculture or Technology dealer channels 
·  Strong computer and troubleshooting skills 

Education (or equivalent work experience)

·  Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar discipline preferred 

No relocation benefits are available for this position.

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. We offer comprehensive relocation and reward packages to help you get started on your new career path. Click here  to find out more about our Total Rewards Package.

The information contained herein is not intended to be an exhaustive list of all responsibilities and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Nearest Major Market: Des Moines
Job Segment: Customer Service Representative, Agricultural, Engineer, Software Engineer, Customer Service, Agriculture, Engineering