Workplace Experience Receptionist - Auburn Hills, MI location

Job description

JLL Experience Services team members are “experts who create value through lasting partnerships.” At JLL, it is our goal to provide experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

The Workplace Experience Receptionist is responsible for the delivery of amazing client and guest experiences. We’re looking for incredible individuals with a passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused environment. The position will be supported as an integral part of the facilities team and will also interface with services across the organization. Be at the heart of our reputation for extraordinary guest services!

Key Responsibilities

Core functions include:

·  Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures and  office orientations.
·  Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
·  Connect with client, customers and support teams to proactively anticipate needs, identify issues and deliver creative solutions
·  Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
·  Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
·  Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Additional responsibilities include:

·  Act as a central point of contact, providing information and wayfinding for the campus, services and activities
·  Actively monitor and maintain front desk, lobby and surroundings to ensure an environment that is safe, clean, organized and reflects brand standards
·  Create work orders for custodial, maintenance, safety and security concerns through the appropriate channels/systems.
·  Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the Client’s operations occur
·  Implement and monitor standards of service to meet and exceed expectations
·  Perform ad hoc assignments and administrative support for a seamless and timely delivery of services

Qualifications:

·  Experience: Minimum 1- 2 years previous customer service, hospitality related experience.
·  People Person: The best part of serving others is creating experiences  for them that go beyond the expected.
·  Flexibility: We look for flexibility and positive attitude in managing shifting daily priorities.
·  Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word . Fluency in English required.
·  Multi-tasker: Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.
·  Technology and Tools: Working knowledge in a range of information technology tools and platforms.
·  Skillset:  Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word and Outlook)
·  Minimal Physical Activity:  Ability to perform minimal physical activity such as carrying small packages.

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.