Vendor Management Analyst (Virtual)

Job description

The Vendor Management Analyst is a centralized resource responsible for supporting third party vendor management routines to ensure successful execution of business objectives and key performance indicators in addition to cross functional program support.  The Vendor Management team includes, but is not limited to, management of conference centers, copy, mail, media, fitness, food, parking, secure destruction, cleaning & janitorial, and landscaping service delivery. The role is Client facing and the Vendor Management Analyst must be able to exhibit exceptional customer service and communication skills, both in-person and virtually.

Key Responsibilities

·  Builds strong relationships and work collaboratively within the facility management team in the delivery of the services across all business lines (Engineering, Transactions, Projects, Planning, etc.) and coordinate with vendors and the Client
·  Supports department-wide data collection and analysis to ensure alignment with Client objectives and goals
·  Completes Client reporting in a timely manner and assist with any Client driven requests
·  Develops high impact presentations and reporting analysis consistent with company and Client branding requirements
·  Ensures customer experience is at the forefront of every client interaction while still adhering to approved policies and procedures
·  May assist with the routing and dispatching of work orders to technical staff, vendors or other services providers
·  Identifies potential risks and escalate, as appropriate, to ensure no privacy breeches, security incidents or disruption to the Client’s operations occur
·  Engages in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
·  Supports ongoing cost reduction programs to reduce operating costs while managing risk
·  Performs additional job duties, as requested

Qualifications

·  Bachelor’s degree or equivalent
·  2 – 3 years prior experience in supply chain, operations, project management, change management, property management experience and/or knowledge of commercial real estate, preferred
·  Strong analytical skills
·  Ability to manage multiple priorities and deliver results in a fast-paced environment
·  Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
·  Ability to work independently – strong prioritization and time management skills
·  Excellent verbal and written communication skills with the ability to communicate professionally
·  Proficient skills in Microsoft Office Suite (Excel, PowerPoint, Visio, SharePoint and Outlook)

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