Help Desk Executive - Jll - Kolkata

Job description

TITLE

HELPDESK EXECUTIVE

SITE

PROPERTY PROPERTY

REPORTING TO

CUSTOMER CARE MANAGER

DIRECT REPORT POSITIONS

Nil

DUTIES & RESPONSIBILITIES

· Receive & log calls/complaints/requests from clients/customers/tenants etc into the Servimax.
· Handle Servimax Efficiently and Effectively.
· Forwarding on reactive calls to shift engineers.
· Issue job cards.
· Inputting weekly timesheets from Engineers
· Answering queries from the tenants
· Liaising frequently with tenants
· Generating Performance reports to present to Property Property on Monthly basis
· Maintaining the ongoing works schedule
· Filing of paperwork
· Taking/Producing Minutes of Weekly and Monthly Meetings
· On-site end user support for approximately 50 individuals
· Daily operations of the “Help Desk” function including delivery, problem escalation/resolution.
· Notify the CSO / Fire officer / Customer Care manager & DGM Facilities on site at the time of all Emergency Calls
· Maintenance and monitoring of network resources such as Printers, Fax Machines and other office equipments is required
·

Communication

· Communicates effectively with superiors, peers and subordinates.

·
Qualification & Experience:

· Bachelors Degree or graduate/diploma in CS, MIS, IT, or related field preferred
· At least 1 Year experience in customer relationship management
· Basic understanding PC hardware and connectivity components
· Strong knowledge of Windows 2000 / XP
· Must posses Basic Engineering Knowledge
· Basic understanding of WEB technologies and components
·

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