Floor Ambassador

Job description

Open Position Title: Floor Ambassador

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role:

·  Manage the telephone console, receive and divert incoming calls
·  Receive, greet, guide visitors including co-ordination with employees
·  Responsible for maintaining telephone registers
·  Responsible for maintenance and upkeep of the front office/ reception area – clean and presentable at all times
·  Administer meeting and conference room bookings
·  Distribute of internal and external mails throughout the office and coordinate with courier companies to handle outbound mails and parcels
·  Monitoring and ensure pantries and mailroom are clean and tidy
·  monitoring of stocks and regular re-filling of stationery and pantry supplies
·  maintain records for office supplies and services order expenses and assist in invoice processing
·  Assist with ad-hoc catering for meetings/business functions
·  Co-ordinate the printing of business cards
·  Responsible for ensuring availability of magazines/ brochures and directory signage
·  Provide a Helpdesk service, maintain Helpdesk Tracker and escalate calls to the Facilities Manager depending on urgency
·  Manage Temp badge issuance and keeping track of all record and provide monthly reconciliation report to Security
·  Submit monthly headcount report and other reports as required
·  Provide assistance in general administrative activities and any other duties as assigned by
·  Co-ordinate and assist with local office events
·  Contribute information of inclusion in the Monthly Report submitted to
·  Utilize the systems of to effectively manage contractors and report on their performance
·  Ensure compliance of regulations / requirements of management

What this job involves:

Building great impressions and experience

You’ll be the face of JLL—that’s why creating a welcoming yet professional image of the company is vital to your role. As our stakeholders’ first point of contact, you should make them identify immediately that we are the kind of company they would want to do business with. Therefore, you must demonstrate high levels of customer service and integrity, especially in handling enquiries, issues and complaints.

Keeping a well-oiled workplace

Together with the facilities management team, you’ll help ensure that clients, vendors and employees enjoy a safe and positive experience. You’ll be trained to follow escalation and incident reporting procedures, and comply with the firm’s safety guidelines and strategies.

Your responsibilities also include, but are not limited to: booking meeting rooms; managing office supplies inventory; handling paperwork on maintenance-related activities; and updating the phone directory and company brochures.  You’ll also be expected to assist the facilities management team in overseeing contractors on-site and finding vendors and services.

Sound like you? To apply you will have:

·  Diploma or above with relevant experience
·  Certificate in Secretarial, Business Studies, or equivalent
·  Computer literacy is a definite pre-requisite
·  Good command of English and Chinese

Knowledgeable and experienced

You should have at least 12 months of experience in a corporate environment, particularly in reception. An experience in facilities, property management, hospitality or related field is ideal will go a long way.

A positive thinker and strong communicator

Are you a confident, energetic and customer-oriented? Can you interact with stakeholders across all levels? A great match for this job would be someone who has a well-presented, approachable manner as well as superb written and spoken English communication skills.  

Organisational and professional

You should know how to remain calm and professional, and maintain a proactive and positive attitude, especially in managing multiple operational matters under stressful situations. You must be able to manage conflicting priorities and apply holistic approaches for long-term solutions, while complying with the firm’s procedures and standards.

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.