EOS Technology Support Administrator

Job description

Job Title

Technology Support Administrator

Overview of the role:

JLL’s Engineering Operations Solution (EOS) Centre of Excellence provides a range of engineering and operational risk management services to Property Asset Management (PAM) and Integrated Facilities Management (IFM) clients across a number of local, regional & global private sector clients and public institution clients.

EOS seeks to transform and better service its clients through an integrated support network to support the EOS Technology MIS providing end to end support to the PAM and IFM business lines.

Working as part of a team the role will work collaboratively and seamlessly across multiple work streams to deliver upon a number of corporate objectives:

·  Business support in line with program
·  Improve data governance and accuracy
·  Enhance asset management capability
·  Deliver to process automation & efficiency targets
·  Leverage system capability to better control risk and compliance
·  Implement to operating standards for a globally consistent solution.

Manage the EOS migration, transformation, stabilisation and ongoing management process for the EOS Technology Platform to new accounts and sites.

Be the point of contact to our teams and vendors to manage issues relating to the EOS Technology products.

With your managers support maintain a professional relationship with TDIM and product suppliers.

Manage the operational and data standards so that they are appropriately applied to IFM and PAM so that they can be successfully maintained.

What this job involves:

With your managers support engage with the IFM and PAM business lines to deploy and maintain the EOS Technologies to the defined operational model referencing the agreed system and JLL operational standards.

Manage deployments allocated to this role to new sites and accounts.

Provide support and training on the EOS Technologies.

Engage and build relationships with Hub EOS leads and end users to learn from previous challenges and roadblocks.

Coordinate with account teams the collection of data for each of the EOS Technologies for deployment and maintenance.

Sound like you? To apply, you need to be:

At least one years of experience in managing and delivering technology support and management strategies in a commercial/industrial environment at an FM level.

Demonstrated skills in detailed, fact-based analyses that drive creative problem solving.

Persuasive written and verbal communication skills coupled with strong multi-tasking and organizational capabilities, with a high level of attention to detail.

Commitment to continuous improvement, motivated ‘can-do’ attitude, and results-oriented.

Facilities Management, IT or systems support experience.

A quality and continuous improvement focus.

A common sense approach and initiative when resolving issues.

Good level of computer literacy.

What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system.

Apply today!

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.)

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