Daily Operations Coordinator

Job description

OVERVIEW

Procedure Coordinator to provide reliable, timely, and professional support to our critical facilities data center. The Procedure Coordinator is the single point of contact for special program contractors who orchestrates the daily and overall project and support. The Procedure Coordinator generates and maintains an over all database for critical facility operations and maintenance teams. Represents JLL and its operational planning, production and procedural meetings. Maintains and provide input on procedural data entries as wells as provides status updates. The Procedure Coordinator collaborates with Program Managers to resolve schedule conflicts and solicit in-depth technical queries.

ESSENTIAL FUNCTIONS

·  Responsible for orchestrating the daily operational and maintenance procedures
·  Maintains a procedural tracking data base.
·  Provide quality assurance and routing maintenances procedural requests
·  Resolve scheduling conflicts and in-depth technical queries with program managers to assure seamless transitions and a productive workflow. 
·  Assists with the coordination and scheduling of maintenance activities
·  Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation.
·  Ensures delivery of committed services and overall satisfaction with Jones Lang LaSalle performance. 
·  Demonstrates leadership, responsiveness and creativity in finding solutions for service delivery.
·  Helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
·  Ensures appropriate follow up with customers
·  Seeks to continuously improve processes, systems and overall client satisfaction

 
EDUCATION AND EXPERIENCE

·  High school diploma
·  Undergraduate degree, preferred
·  1 – 2 years Facility Management experience, preferred

 

KNOWLEDGE, SKILLS, AND ABILITIES

·  Superior customer service skills and orientation
·  Ability to maintain professionalism at all times under stressful situations
·  Ability to plan and manage work under time constraints
·  Ability to multitask and work without direct supervision
·  Proficient in Excel, and posses strong organizational skills
·  Proficient in MS Office, and possess strong written, verbal and people skills

Strong organizational skills and collaborative style needed

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

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For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jl..com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.