Corporate Guest Services

Job description

Energetic and friendly individuals needed to provide an outstanding guest experience in a customer service position at a Loop office building. The Guest Services Representative will courteously greet all tenants and visitors to the reception desk, while making a wonderful first impression for visitors to the building. Since this is a position meeting and greeting the public, the Guest Services Representative must have exceptional interpersonal and communication skills and present a professional appearance and demeanor at all times.

We’re looking for someone who:

·  Takes great pride in offering helpful, friendly service at all times
·  Is able to multi-task in a fast-paced environment, accommodating and communicating with a broad range of clientele with varied needs
·  Is able to collaborate and work within a team environment
·  Is proactive, approachable and solution focused
·  Is punctual and dependable
·  Has a strong customer service orientation
·  Has excellent interpersonal and communication skills
·  Has experience with multi-line phone systems
·  Is proficient on basic Microsoft Office applications and the Internet

Duties will include:

·  Courteously greeting all tenants and visitors to the reception desk
·  Signing in all authorized visitors according to the policies, rules, and regulations
·  Contacting tenants in a courteous and professional manner when a guest is not pre-registered
·  Providing excellent service to all guests arriving at the building
·  Processing visitors’ information and provide a visitor badge
·  Providing access to visitors for tenant and non-tenant group events, as needed
·  Answering any tenant phone calls and emails for assistance throughout the day
·  Providing guidance/information as requested from tenants

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