Offers “Jll”

Expires soon Jll

Concierge

  • SINGAPORE
  • Sales

Job description



Tenant Relations & Helpdesk
 Assist in implementing customer care initiatives and ensure these are kept to the timelines.
 Conduct/attend regular meetings with tenants and to draft and circulate minutes of meeting within 3 working days after meeting.
 Assist with new tenants’ business commencement i.e. handing over; orientation / induction, official openings, welcome hamper basket, etc.
 Attend to general and building inquiries from tenants
 Handle escalated feedback from tenants, work with respective departments to resolve the issue timely and as a team
 Provide support and attendance for tenants’ events and activities such as Fruit Day and Tenants’ Treats
 Review and vet Tenant E-Handbook and Induction and Website (tenant information only) to ensure information are kept up to date
 Assist in conducting annual tenant surveys for office and retail tenants including developing the survey forms, soliciting participation/response, providing analyses, suggestions to improve service level and follow up with tenants on appropriate responses.
 Draft and disseminate relevant circulars and notices Job Description
to tenants as and when required
 Maintain and update tenants’ contact information regularly. These include directory listings, mailing list, key contact person, emergency contacts, fire wardens, etc.
 Prepare monthly customer care reports
 Manage Help Desk functions and ensure tenants’ feedback are handled within targeted timelines;
 Ensure smooth and efficient operation of the Tenant’s Portal system; and review and recommend improvements to system to address tenants’ needs, where required;
 Monitor, track and ensure all related expenses are kept within the approved budgets and comply with the Financial control policy
 Carry out ad-hoc tasks that may be assigned as when needed

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.