Tenant Relations & Helpdesk
Assist in implementing customer care initiatives and ensure these are kept to the timelines.
Conduct/attend regular meetings with tenants and to draft and circulate minutes of meeting within 3 working days after meeting.
Assist with new tenants’ business commencement i.e. handing over; orientation / induction, official openings, welcome hamper basket, etc.
Attend to general and building inquiries from tenants
Handle escalated feedback from tenants, work with respective departments to resolve the issue timely and as a team
Provide support and attendance for tenants’ events and activities such as Fruit Day and Tenants’ Treats
Review and vet Tenant E-Handbook and Induction and Website (tenant information only) to ensure information are kept up to date
Assist in conducting annual tenant surveys for office and retail tenants including developing the survey forms, soliciting participation/response, providing analyses, suggestions to improve service level and follow up with tenants on appropriate responses.
Draft and disseminate relevant circulars and notices Job Description
to tenants as and when required
Maintain and update tenants’ contact information regularly. These include directory listings, mailing list, key contact person, emergency contacts, fire wardens, etc.
Prepare monthly customer care reports
Manage Help Desk functions and ensure tenants’ feedback are handled within targeted timelines;
Ensure smooth and efficient operation of the Tenant’s Portal system; and review and recommend improvements to system to address tenants’ needs, where required;
Monitor, track and ensure all related expenses are kept within the approved budgets and comply with the Financial control policy
Carry out ad-hoc tasks that may be assigned as when needed
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