Computerized Maintenance Management Systems Admin

Job description

Job Description

Overview: This position is responsible for implementation and support of the CMMS (Computerized Maintenance Management System) for JLL.

The position will also be responsible for the development, implementation, integration, and management of information systems and associated tools that support the JLL portfolio. This position provides the critical data needed to track Key Performance Indicators and analyze team performance, comparing against targets and benchmarks.

Reports to: Senior Facility Manager or Facility Manager

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. Our vision is to reimagine the world of real estate, creating rewarding opportunities and amazing spaces where people can achieve their ambitions. In doing so, we will build a better tomorrow for our clients, our people and our communities. JLL is a Fortune 500 company with annual revenue of $16.3 billion, operations in over 80 countries and a global workforce of over 90,000 as of December 31, 2018. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

JLL is currently seeking a dynamic individual for the role of CMMS Administrator to provide reliable, timely, efficient support to a brokerage team at our Brampton location.  The position entails working with a diverse group of internal and external Stakeholders at all levels of the organization, and the individual will require the independent judgment to plan, prioritize, and organize a diverse workload in a fast-paced environment. This role provides a wide variety of support services to the brokerage team and the successful candidate will be detail oriented with strong organizational skills and a team player attitude.

Duties and Responsibilities for CMMS

Work with the CMMS programmers to implement system updates. Set levels of access and develop an information security strategy for the system Serve as the access control official for the CMMS system Set up and assist in designing CMMS reports. Coordinate input of personnel information into CMMS system for each site. Establish a team to develop common maintenance task descriptions and completion intervals in order to make them uniform throughout the account. Develop common naming regimen and abbreviations for infrastructure equipment and systems. Make the CMMS inventory module available for applicable sites. Set up and provide instructions for sub-contractor weekly time input for work orders/projects at applicable sites Set up and provide instructions for operations personnel labor weekly time input Ensure that work requests at the Texas sites (and other sites where applicable) are marked Taxable or Tax Exempt Set up asset lists in and coordinate annual reviews for accuracy Provide support to the operating staff for quarterly updates and changes to preventive maintenance tasks and scheduled events. Train New Chief engineers and personnel on the CMMS system Enter ALL Purchase Orders into CMMS system that are associated with a work request so all charges can be captured for audit and reporting purposes at applicable sites. Develop a process, in conjunction with the Sourcing Manager for the account, to keep the vendor database and Call Center software system updated. Assist with transition of client EMEA in scope portfolio

Miscellaneous

Develop and keep updated an administrative Continuity Book with instruction/directions and procedures for all major duties Verify Cost Centers, Work Order numbers and other cost components are accurately updated Interface with associates on status of requests or help them with the process of inputting a work request

Reports

Develop an action tracker for monitoring CMMS implementation progress by site On a monthly basis—coordinate review of open preventive maintenance and client request work orders with the Chief Engineers. Create and maintain reporting tool for monthly Key Performance Indicators (Scorecard Reporting) and conduct analysis against targets and benchmarks. Develop training topics and track completion of training for each individual on the account. Develop and incident tracking and aging report

Financial Data Management

Create and maintain Sharepoint Tracker to timely and accurately track, manage, and report on Cost Savings initiatives. Define system requirements for Sharepoint Analytics and work with information systems personnel to develop integrated accounting and financial management tracking and reporting systems. Provide initial and on-going support. Technically support Finance Team’s budget tool selection as needed. Administer setup of any client required file feeds and ongoing maintenance.

Administration Data Management

Serve as the Sharepoint Content Manager. Serve as the Delphi Content Manager Maintain accurate property and personnel lists for portfolio including staff directory, emergency call lists, etc. Facilitate PC hardware and software procurement process. Facilitate telecom equipment procurement process (cell phones, PDAs, radios, etc.) Serve as liaison with JLL and client IT, field staff and client representatives. Provide 1st level IT support for software and hardware related issues and ensure that the team has access to the necessary systems and training. Coordinate and manage projects which require on-going client data improvements and/or new system enhancement and data implementation. Understand all new system enhancements and internal releases. Understand the overall business process and how accuracy of data is essential. Ad hoc reporting to the client/management team as required. Other functions as required by manager.

Call Center software system / Call Center

Work with Call Center on problems and concerns with work requests Periodically audit Call Center software system reports in My Facility/ Report Wizard against reports in CMMS system to verify tickets are being processed properly and the systems continue to communicate with one another. Coordinate with call center manager all new site data implementations needed within CMMS system and Call Center software system operating systems. Perform database changes and communicate database needs and enhancements/ modifications to call center manager.

Sound like you? To apply you need to be/have:

Skills/Qualifications

·  College degree preferred
·  2-3 years experience in a data management and Customer Service environment
·  Technically proficient in use of Microsoft Office Products: Excel, Word, Access
·  Strong overall systems experience including solid understanding of CRM systems
·  Financial acumen with strong attention to detail coupled with excellent analytical skills
·  Customer service oriented with strong verbal and written communication skills
·  Good organizational skills with ability to multi-task and prioritize
·  Logical thinker with good common sense
·  Flexible and adaptable to policy changes and work flow
·  Ability to work within a team as well as independently

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together—across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

JLL Is An Equal Opportunity Employer

JLL is an equal opportunity employer and committed to recruiting, developing and maintaining a diverse workforce in compliance with all applicable Human Rights legislation. The Company will endeavor to make reasonable accommodations up to the point of undue hardship, for disabilities made known to it by its employees and applicants.

If you are applying to a position in Canada, accommodations for applicants with disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process. For all internal and external applicants who require accommodation in the recruitment and selection process please contact  Careers.Canada@am.jll.com  for assistance/support. Applicants must complete all required steps in the application process, including providing a Resume/CV, in order to be considered for this position.

Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.