Assistant Manager CRM

Job description

DUTIES & RESPONSIBILITIES

·  Ensure quality customer service is delivered and achieving possession handover assigned.
·  Preparing Snagging Report & circulating with project team to get unit completed.
·  Documentation process while giving handover process.
·  Preparing MMR reports & circulating with top management.
·  Preparing compliance report & rectification within TAT.
·  Handling Team for compliance management.
·  Satisfactory responding to the customers for their queries through calls, e-mails and messages.
·  Daily MIS Reports and database maintenance.
·  Responsible for all post sales correspondence with customers 
· 
Continually monitor collections and ensure timely collections from customers.

· 
Act as a single point of contact with customer post sales, attending customer queries and grievances, ensuring good customer service

· 
To handhold the customer through the post sales process till possession.

· 
Getting the KYC Documents and Sending Welcome mail once client Pays Token Cheque.

· 
Collecting the Total Token Money and getting the Booking Form.

· 
Agreement Preparation and Registration.

· 
Sending the Demand Letters on Time and ensuring Timely collection of Due Amount.

· 
Site Visits along with the clients.

· 
Possession process to be completed and handover possessions in completed projects.

· 
Plan Wow customer experiences & ensures effective execution at all stages in the client lifecycle like relationship call, educating on time bound payments, SDR process, and registration scheduling.

· 
To deal with all queries in a professional and courteous manner, in person, on the telephone or via e-mail.

· 
Dealing with issues and responding to customer complaints & grievances.

· 
MIS report generation and analysis.

JLL Privacy Statement

When you visit JLL websites, JLL may collect information related to those visits, without you actively sending that information. This information may include, for example, the internet browser you are using, your access device’s operating system, the language in which that system presents information to you, your IP (Internet Protocol) address, the web search that took you to the JLL website, the web pages and advertisements displayed to you, and the links you click on.

For additional details please see JLL's Global Privacy Statement or our career site pages for each country.

For employees in the United States, please view our Equal Opportunity and Information Security disclaimers here.