Assistant Facilities Manager
Internship Baltimore (Baltimore) Project / Product management
Job description
JLL is currently seeking an Assistant Facilities Manager to join our team in Baltimore, MD.
Position Overview:
Manage Day to Day operations in support of the Client and JLL Business. Reports to the Senior Facilities Manager and assists in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develops client relationships with key representatives in supporting client’s corporate real estate goals and objectives.
Relationship Management:
Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
Compliance:
Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards.
Team Management:
Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations.
Administrative Function:
Support work order management for in house staff and vendors as necessary.
Support facility soft services as needed and directed such as: meetings preparation/set-ups, conference room reservations, parking, etc.
Other:
Any and all other duties and tasks assigned.
Critical Competencies for Success:
· Bachelor's degree or equivalent work experience in facilities management or property management.
· Minimum of 3 - 5 years of experience either in facility/property space, third party service provider or as a consultant. Commercial real estate, highly desired.
· Excellent customer, computer, verbal and written communication skills.
· Ability to effectively organize responsibilities to achieve portfolio objectives.
· Basic knowledge of building systems (mechanical and electrical systems).
· Familiarity with CMMS /work order systems, preferred.
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