Sales Administrator - Toyota - Jemca Car Group - Sidcup

Job description

A little about you

As a Sales Administrator, you will play a very important role in achieving our organisational goals. With great attention to detail and an eye for accuracy, a Sales Administrator will be able to provide exceptional administration support to the sales team to help them exceed their objectives. Putting customer needs at the heart of everything they do, the Sales Administrator will focus on delivering complete customer satisfaction in an organised manner.

You will have the drive and determination to succeed in a demanding environment. To qualify for this position you will have been able to demonstrate your ability to process administration tasks efficiently, accurately and on time.

What we need

Deliver complete customer satisfaction.
Work as a full member of the Centre team.
Understand the customer journey experience and be committed to delivering an unrivalled level of customer service.
Ensure the complete accuracy of all administration duties to ensure the customer is delivered to ‘right first time’ and to avoid any unnecessary delays.
If required, write directly to the customer for any information that needs to be passed to them.
Be respectful and courteous to all colleagues.
Provide general support to the Sales team, keeping them informed of customer order status and any issues that may arise relating to their sales.
Enter vehicle job sheet details onto the Service department system to ensure records regarding pre-delivery work hours requirements are accurate and up to date.

Comply with Jemca process and standards

Liaise with the Sales team and process vehicle orders in line with sales order, demonstrators or showroom stock requirements.
Liaise with Sales team and completes sales invoicing, ensuring all costs are included.
Complete all pre-delivery related administration (e.g. vehicle registration, insurance, road tax)
Manage the stock management system, reporting any technical problems as necessary.
Keep stock list records complete and up to date for new, used and fleet cars as appropriate.
Advise the Sales team on matters regarding stock activity so that they are always aware of the current stock status.
Liaise with the Sales Manager and ensure correct authorisation of new stock ordering.
Provide appropriate data input for centre financial reporting and customer database management purposes.
Attend all relevant training that is requested of you.
Maintain and update effective transaction records.

Deliver your goals.

Ensure that all vehicle ordering is accurate and made within the given timeframes.
Allocate registration numbers and taxation for vehicles correctly.
Ensure that all work is carried out in an organised manner and plan and priorities tasks effectively.

Your Skills.

Relevant experience in an automotive environment.
Be able to interact and communicate effectively with others.
Work efficiently under pressure.
High degree of accuracy, attention to detail, organisation and be able to prioritise work effectively.
Good working knowledge of Microsoft Office.

A little about us…

Jemca Car Group is one of the UKs largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.

We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state of the art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes