Merchant Maintenance Officer

Job description

Job Purpose

The role of merchant maintenance officer is to review the current acceptance of the JCB card across designated retail areas across London and areas as such defined by the business. The actions associated with the role will require the individual to visit an agreed number of merchants across a 12-months period and confirm acceptance and JCB visibility through mystery shopping and interaction.

Key Responsibilities

• Visit the agreed number of target merchants, confirm JCB acceptance through mystery shopping activities, increase awareness within key strategic merchant lists,
• Identify recruitment and marketing opportunities and liaise with the internal sales managers to provide a pipeline of new business and activities,
• Raise the visibility of the JCB brand across the designated areas as defined by the business
• Take ownership of the administrative procedures to maintain an accurate representation of the target area acceptance
• Report results of visits on a regular basis utilizing the JCBIE internal systems
• Provide administrative support and perform other tasks as required by the business to ensure efficient and effective operation of the sales and marketing function.
• Travel within the Branch target market to complete tasks
• Adhere and Comply with JCBIE policies and procedures

Desired profile

Skills and Knowledge

• Excellent written, verbal, and listening skills
• Knowledge of Financial Services and/or Payment Card Industry
• Demonstrable passion for sales
• Excellent interpersonal skills and ability to engage with people
• Commercial awareness
• Demonstrable creative and innovative ability
• Ability to make compelling presentations
• Ability to influence and sell ideas to diverse groups
• Ability to work under minimal supervision
• Pro-active and reliable
• Able to work alone and within a team
• Willingness to travel across defined areas as advised by the business
• Excellent administrative and organizational skills
• Intermediate proficiency in MS Office package (Word, Excel and Power Point) and JCBIE internal systems with appropriate coaching

Experience and Education

• Business level proficiency in written and spoken English