UK Customer Solutions Exective

Job description

POSTING END DATE: 06/02/2018

ADVERTISED SALARY : £ 22000 - £ 28000

This role is also eligible for other additional allowances to base salary

LOCATION: Whitley, Coventry

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.

WHAT TO EXPECT

The UK Customer Experience Centre is a part of our Customer Service function. Its core responsibility is to deliver an industry ownership experience, alongside the Jaguar Land Rover UK Retailer network, that supports the long term sustainable business growth of both the Jaguar and Land Rover brands

As a Customer Solutions Executive you’ll our brand expert in order to achieve effective solutions and the highest level of customer service. You’ll be managing a case workload on a day to day basis which will predominantly be on complex matters. Joining a large team, you’ll work in fast paced and energetic environment, whilst managing inbound and proactive contacts to and from customers, Retailers and third parties on a daily basis. You’ll offer robust solutions, whilst adopting a Customer First approach at all times which achieves fast case resolution.

You’ll identify opportunities for process improvement, both in the Customer Experience Centre and Retailer network, and ensure this is raised through the relevant reporting platform. You’ll verify all contacts and update the SV-CRM system to ensure complete Data Protection compliance. Finally, you’ll also ensure all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business. 

WHAT YOU’LL NEED

You’ll have a strong experience in delivery of premium customer service and strong communication and stakeholder management skills. Numerate with excellent attention to detail, you’ll have the ability to outline information in a straight forward manner.  You’ll be results focussed, determined, highly motivated, and energetic with the ability to influence effectively.

You’ll be clear demonstration of a Customer First mind-set in everything you do. You’ll have the ability to understand, interpret and action improvements along with strong decision making and problem solving skills.

BENEFITS

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all.

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