Global Technical Support Helpdesk Engineer

Job description

POSTING END DATE: 03/10/2017

 

LOCATION : Coventry, West Midlands

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.

WHAT TO EXPECT

Jaguar and Land Rover are two of the world’s most iconic luxury brands. Every day we are reaching more customers, and our network of well over 2,000 dealerships continues to expand around the world. As our global marketplace extends further, we need to provide more customers than ever before with an unrivalled experience. And you'll see that we do.     

Our Marketing, Sales and Service (MS&S) teams are responsible for all customer-facing activities, from developing and maintaining the dealer network to managing importers and export partners. Their responsibilities continue through to global sales planning and supply of vehicles to markets, the sales process to customers, and all global customer service and aftersales activities. 

The Global Technical Support (GTS) function is the point of escalation for all of the Jaguar Land Rover technical support teams worldwide, to deliver premium aftermarket technical support and market hotline coaching to National Sales Companies and Regional Offices.

Working within this team as the Global Technical Support Helpdesk Engineer, you’ll provide technical expertise and solutions to other technical support engineers around the world, when they escalate a case. Where a solution is not available, you’ll engage the Jaguar Land Rover engineering team to assist with a technical solution

WHAT YOU’LL NEED

To be successful in this role, you'll be an apprenticeship-trained automotive vehicle technician (NVQ level 3), ideally with some experience of helpdesk support. You'll have a high standard of interpersonal and communication skills, and you’ll also be fully computer literate.

You’ll need the ability to consistently apply a clear process to define and diagnose complex vehicle concerns. You’ll also have significant technical experience in the automotive industry, including all major vehicle systems and sub-systems (particularly engine management), electronic equipment control, networks and vehicle emissions. You’ll also have excellent communication skills both verbal and written, alongside a ‘customer first’ mindset. Having an NVQ Level 4 / Master Technician qualification would be desirable.

BENEFITS

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

 

Jaguar Land Rover is committed to equal opportunity for all.

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