Global Technical Support Engineer

Job description

POSTING END DATE: 08/06/2016
ADVERTISED SALARY: £35,000 - £40,000

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.

LOCATION:  Coventry, West Midlands

WHAT TO EXPECT:

Jaguar and Land Rover are two of the world’s most iconic luxury brands. Every day we are reaching more customers, and our network of well over 2,000 dealerships continues to expand around the world. As our global marketplace extends further, we need to provide more customers than ever before with an unrivalled experience. You'll see that we do.

Our Marketing, Sales and Service (MS&S) teams are responsible for all customer-facing activities, from developing and maintaining the dealer network to managing importers and export partners. Their responsibilities continue through to global sales planning and supply of vehicles to markets, the sales process to customers as well as all global customer service and aftersales activities. 

As part of the Marketing, Sales and Service team you'll provide technical expertise and solutions to the Eastern Market National Sales Companies and Regional Offices. Delivering premium aftermarket technical support and market hotline coaching you'll be the point of escalation for the resolution of challenging complex vehicle concerns. Responding via the Technical Assistance system and telephone contact your hours of work will be 05.00 to 13.30 to align with the markets in China, Japan, Australia, India, South Korea and the Asia Pacific Importer Office.

Your responses will be within the agreed timeframes, clarifying the concern through detailed and relevant questioning, gathering the correct technical information and providing an accurate and effective technical solution. Some repairs will be effected remotely accessing the affected vehicle utilising specialist diagnostic software. Alternatively you may find yourself travelling internationally to resolve customer technical concerns.

WHAT YOU’LL NEED:

You should be an apprentice trained automotive technician with a minimum level 4 or Master Technician. You'll have a customer first attitude expressed through your strong interpersonal skills and ability to achieve a resolution for difficult cases across all Jaguar Land Rover lines.

Significant automotive industry experience is required, including all major vehicle systems and sub-systems, particularly engine management, electronic equipment control as well as networks and vehicle emissions. Helpdesk support experience issuing written resolutions would be an advantage.

BENEFITS:

Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all.

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