POSTING END DATE : 13.08.2018
LOCATION : Whitley, Coventry
ADVERTISED SALARY : £21,932 (pro rota) ( This salary will be pro-rataed which will equaite to £11,855)
An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journey.
WHAT TO EXPECT
Part of our Customer Service function, the UK Customer Experience Centre is responsible for delivering outstanding customer service the brand alongside our UK Retailer network.
As a UK Digital Experience Coordinator you’ll become an expert in our brands in order to achieve a right first time response and the highest level of customer service. Working as part of a large team in a fast paced and energetic environment, you’ll be managing inbound and proactive contacts to and from customers, Retailers, and third parties on a daily basis.
You’ll be working partnership with the UK Marketing and Digital Agencies to ensure seamless integration when responding to customer concerns on our Social Media platforms. You’ll support with ad-hoc Social Media data search requests to support the Business Intelligence team, and manage customer and Retailer contact. It will be down to you to take ownership of a task through to final closure where appropriate.
In addition to this, you’ll verify all contacts and update our CRM system to ensure complete Data Protection compliance. Through ensuring all contacts are accurately captured in the CRM systems, you’ll enable the Customer Experience Centre to be a valuable data source to the wider business.
You'll be required to work 20hrs per week on a non-rotational shift.
WHAT YOU'LL NEED
You’ll have strong experience delivering a premium standard of customer service. In order to engage with our customers, you’ll need excellent communication skills and strong stakeholder negotiation skills. You’ll be tech savvy, with a knowledge of all social media platforms (Facebook, Twitter, LinkedIn, etc) and specialist forums.
Results oriented, highly motivated, energetic and an inspirational team player; you’ll have the ability to influence effectively across a network, balancing a broad range of priorities. Customers are always your first priority, and you’ll apply this mind-set in everything you do, identifying opportunities for improvements and implementing change.
A strong decision maker and a natural problem solver, you’ll have the ability to make quick and competent decisions. You’ll have excellent time management skills, strong written communication skills, and the ability to work on multiple tasks and deliver results to agreed schedules. Finally, you’ll be numerate with excellent attention to detail and the ability to outline information in a straightforward manner.
Jaguar Land Rover considers that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list. Therefore, Jaguar Land Rover will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work for an indefinite period in the UK.
Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.
Jaguar Land Rover is committed to equal opportunity for all. #LI
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