Case Management Advisor - Projects - Fixed term until April 2019 - Jaguar Land Rover - Coventry - Wizbii

Case Management Advisor - Projects - Fixed term until April 2019

Job description

POSTING END DATE : 20.06.2018

ADVERTISED SALARY £35,000-£40,000

LOCATION : Whitley, Coventry

An ever-evolving heritage. A truly exciting future. Two of the world’s most iconic brands. Jaguar Land Rover is revered across the globe. Continually pushing the boundaries of innovation and redefining the benchmark for excellence, we set the standards others want to follow. We want to keep it that way too. Which is where you join the journe


The Human Resources (HR) team at Jaguar Land Rover has recently undergone a massive transformation project. That’s why we need your help to keep us focused as we move forward on our path to a successful transition.

As the Case Management Advisor you will handle specialist projects that arise within HR. You’ll maintain up-to-date knowledge of case law and ensure all concerned are briefed fully on relevant cases. You’ll have effective organisation and coaching skills, with the ability to engage and support managers.

As a HR professional, you’ll process manage and deliver operational excellence and be required to apply sound judgment, including appropriate risk analysis, when making recommendations on appropriate case outcomes. You’ll support process improvement projects for the Case Management team.

In your role you’ll:

Deliver a HR customer service focused on the advising and dealing with HR cases in specific areas of the business as well as being responsible for maintaining and building effective relationships with the wider HR community and the business i.e. Shared Delivery HR, Business HR and customer base.

The successful candidate will support Process improvement projects for the Case Management team and will work effectively as part of the case management team.


To be successful within this role you will need to possess a strong HR generalist background with particular interest in candidates with experience of Employer Relations queries.

As a Case Management Advisor, in your previous role as an HR Generalist you’ll have experience of supporting cases - ideally complex cases as well as previous experience of managing process improvements. Previous experience of data analysis and report writing would be beneficial, as well as the ability to deliver results consistently in a fast paced HR Contact Centre.

You’ll have experience of working with Trade Unions, ideally within a Manufacturing environment, it is desirable to have experience of using ticketing systems and Sharepoint and essential that you are a competent user of the Microsoft Office suite.

Jaguar Land Rover considers that this role does not meet the criteria to be considered within the Home Office Shortage Occupation list.  Therefore, Jaguar Land Rover will not support an application for visa sponsorship and all applicants for this role must have an unrestricted right to work for an indefinite period in the UK.


Bring all this to the home of premium innovation, and you’ll find the opportunities to further your career with a world-class team, a discounted car purchase and lease scheme for you and your family, membership of a competitive pension plan and performance related bonus scheme. All this and more makes Jaguar Land Rover the perfect place to continue your journey.

Jaguar Land Rover is committed to equal opportunity for all. #LI

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